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“There's no way that this store & the Mayfield Heights store are the same company. Tierra was wonderful. She listened without cutting me off. She couldn't solve my problem but got her manager in no time flat who also couldn't help. However she was able to get someone from corporate on the phone with me in minutes. Unfortunately, that guy kept talking over me also but finally put his supervisor, Curtis, on the phone who stopped talking & listened & said oh you're right there shouldn't be a downpayment on anything that's free. Thank you Tiera & Curtis for solving my problem. I hope you both get raises, promotions or at least acknowledged for retaining a 13 year customer. Guess I spoke too soon. Curtis was supposed to call at 4:30 to complete the correction, it's 5:06 & no Curtis. We'll see what next months phone bill looks like.”
“the owner is an a+ guy= good attitude, helpful, and smart he educated me about phones and cords and cell providers he is a little hard to find: on cedar between richie chans chinese and fresh n meaty across from cvs cedar/lee parking lot is 1 block west”
“Levi and Joe are great with customer service! Helped with new tablet purchase and was straight forward with everything! Will be coming back for all my Verizon needs!”
“I had visited a Verizon store to talk with someone about upgrading my plan and possibly saving a few bucks each month while at the same time adding a phone to my plan for my son. I ended up at the Macedonia location.
I'm not very tech savvy and trying to decipher the Verizon bill is next to impossible for myself as well as trying to understand plan differences and which would be the best way to go without losing key plan advantages and also what Verizon could offer.
I sat down and talked with a salesperson by the name of Darrian and he couldn't have been more patient and more helpful in helping me to understand how he could help upgrade my plan and yet save money while getting a better improved plan.. He was very easy to talk with and was very patient with all the questions I myself as well as my son had. The entire staff at that store seemed to be very friendly and they all seem to have a good work team environment. Thank you so much Darrian for all your help.”
“Best phone purchase experience. K the owner knows his stuff. 10 out of 10 service. Always has great deals just purchased 3 phones from him for me and my sister and fiance.”
“Best boost mobile store in the market ..always offers deal and discounts in this location.. services and hospitality establishment make me feel shortcoming..the rep in the store is knowledgeable,humble and courteous in the terms of helping customers regarding their phones and networks issues ..”
“Zack did an amazing job with getting me set up with a phone I had had a terrible week with looking for a phone an Zack made sure I had got a phone a great service for a wonderful price he even stayed after he was off to make sure I had everything I needed I will make sure I tell all my friends an family about him his boost mobile store is located on Chargrin in Shaker Heights Ohio ..I truly appreciate him ..thanks Zack I love my New IPhone”
“About 3 weeks ago, the owner of the store, fixed my phone. My phone was not working on the screen. I could not type anything on the middle of the screen. The owner was really nice, explained what was going on with my phone and easily helped me get my photos and videos transferred to my new phone. I was really satisfied with the honesty, information, and quick fix. Price was VERY reasonable. I surely would recommend this place!”
“Their salesman was very helpful, but I'm trying to learn how their system works but I was quoted one price but bill said something else and I had to call and get it right other than that I'm happy with the service”
“I came in a little towards the end of store hours for the day, the man in charge, Jason, was fantastic, he didn't try to rush me out, he was very kind and professional, he didn't try and upsell me anything that I didn't need, if I need anything going forward, I'll be sure to come here again”
11:30AM - 8PM
28182 Chardon Rd, Willoughby Hills
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“Great! Al was fast it only took 10 mins when other spots said 2h and he did it for 100$ less than everywhere else wanted. He was extremely professional and knowledgable. I went here because it was right by my work . The price on the wall said 220$ and i asked about it and noted that it was cheaper than everywhere else he could have got me but was a stand up guy and let me know that the price has actually went down since the sign was put up. All in all great service highly recommend. Hopefully I dont need another screen anytime soon but if me or anyone I know does then this is where ill go.”
“Olya provided excellent service. She was patient and listened to my concerns, then offered solutions to meet my needs and then some. She is an outstanding employee and I'm grateful for the help she gave me.”
“I was in a crunch to get a phone repair before traveling and the folks here were wonderful. A super welcoming, friendly environment with extremely knowledgeable staff who made it an entirely painless experience. I was given options and the worked with me to figure out what would be best for me long term. I cannot recommend them enough.”
“Went today because I thought I needed a replacement charging report all it needed was to be cleaned service was fast! And price was more than fair will be going back anytime my phone needs repairs”
“Verizon's customer service has greatly improved over the last couple years. Instead of avoiding the stores, I know I can go there and get excellent customer service, intelligent answers and no lies.I usually use the Garfield heights store and this time around, Jay was the rep that handled all of my needs today with Efficiency and with Courtesy.”
“When we walked into the store we were immediately greeted by Jordan. He was very knowledgeable, attentive, and extremely efficient. He transferred everything from my old phone to the new one. The setup mirrors my old phone. They know what they're doing at this Verizon Store!”
“Definitely the place you need to be if you want to fix or buy a phone he is 100 percent professional and the price is always right.COME SEE THE PRO'S TRUST ME!!”
“Bricen was our sales rep and his Customer service was great! He made the process very quick and easy. Was willing to help with anything we needed and answered all questions descriptively and promptly.”
“THANK YOU, RACHEL!!
I came into the store looking for a new phone to replace the one I lost recently. Rachel and Mary were very helpful with getting my new phone all set up. Unfortunately, while I was trying to put in all the other extra stuff I needed to get manually in the new phone, I locked myself out of my phone. Rachel did absolutely everything she could to unlock the phone for me. I mean EVERYTHING!!! Her patience, her knowledge and persistence and her happiness for me that the problem was solved is something I will always remember and be so thankful for! Verizon, you have the absolutely amazing customer service at this store and an outstanding employee in Rachel, who went above and beyond anything I can remember in a long, long, long time! Thank you, Rachel and Verizon!”
“Just wanted to say thank you to VZ Angelo for the seamless transition to Verizon and all of his help for getting me my new phone and awesome accessories! Some of the best deals ever! Come and see him and he will definitely take care of you!”
“Stopped by to get my mother in law a new phone. Tyler took the time to help me choose the right device for her, while also assisting multiple other customers. New phone works great, appreciate you Tyler keep up the good work”
“I've been with T-Mobile for several years now, and I couldn't be happier with their service. From their lightning-fast 5G network to their responsive customer support, T-Mobile has consistently exceeded my expectations. Their plans are competitively priced and offer great value for money. I especially appreciate their commitment to innovation and keeping customers connected wherever they go. Highly recommended for anyone looking for reliable service and excellent coverage!”
“I worked with Matthew in the Verizon Shaker Heights store. He was nothing but exceptional in helping us save money on our plan as well as choosing a new phone. Matthew displayed the professionalism that I have grown accustomed to at Verizon. I am a Verizon lifer!!”
“My charger port stopped working and I was only able to used the wireless mat.when the replacement part arrived.they fixed my phone very quickly.I’m back to charging my phone the right way !”
“Devon the Assistant Manager, and Tyler are OUTSTANDING. I came in for a storage issue that has been bothering me (for month's) and both of these guys solved it for me in an hour and were more than happy to help. I cannot express in word's how much these 2 helped me with my phone, and did so professionally, respectfully, and with positive attitudes. To the district manager, both of these guy's deserve recognition AND promotion's. I Will DEFINITELY be coming back because of them and their positivity. ???”
“Went to this store to upgrade internet service.Under staffed and was forced to wait unacceptable time. When a young man came on shift he was knowledgeable and able to sign us to an new internet which is an improvement over what we had and fair price
When finally received help was very good outcome
I would recommend anyone thinking of patronizing this store plan on spending most of a day to complete the transaction.”
“I formerly visited Jamal's establishment when it was situated between Superior and St. Clair on 105 so technically I am a loyal customer Jamals prices have always been fair, and his customer service has always been exceptional. I erroneously thought he hadn't unlocked my phone today because I still couldn’t get in it and requested a refund, but he assured me that he had unlocked it and that Apple had locked my iCloud which was out of his control so due to his extreme professionalism and understanding, I felt obligated to leave a review.”
“Absolutely love this place great customer service good deals no scams and always got good stuff got me and my son new iPhones and it was quick everything brand new in box love this place”
“Munchies 131 Direct wireless has everything considered to be a one stop shop from food groceries bill payments and phones. The boss or manager is always friendly and very respectful I love the place and especially his sons they’re always helpful when it comes to helping customers. My family been coming here for years to Mr.Ramsey and they will continue thank you guys!!!”
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“Solid experience upgrading my phone here. Besides waiting a bit because I didn't set an appointment ahead of time, the staff was very informative and helpful.”