Kohl's is a retail store that offers a variety of products, including fashion, footwear, beauty items by Sephora, and home decor, all designed to fit different styles and budgets. The store emphasizes daily savings through sales and Kohl's Cash, making shopping affordable. It aims to create a welcoming environment where customers and associates can feel included and authentic. Shopping in-store, online, or via the Kohl's App is made convenient with free store pickup and hassle-free returns. The store is generally clean and easy to shop in, with many customers finding what they need and preferring Kohl's over other retailers. However, there are some issues. The Amazon return line can be very slow and frustrating, with long waits and associates who seem unsure, leading some to leave without completing their returns. The new checkout system has also received criticism for not working well for handicap customers and for long lines at self-checkout machines that often remain unused. Additionally, some areas of the store can be in poor condition. Despite these problems, many shoppers enjoy their experience and appreciate the variety and quality of products, including the Sephora section with popular beauty items.
At checkout I did a return and purchased 3 items. Sarah was very friendly and helpful and made sure I received all the discounts I was qualified to redeem.
March 2025
Barb in the self checkout area was friendly and helpful
January 2025
This checkout system they have been using is terrible!
