Cell Phone Stores in Independence, OH

“Louis Lee is the man.

I went in there after spending at least 8 hours on the phones with different AT&T numbers and chats only to be left extremely frustrated after switching 6 lines from T-Mobile to AT&T. I went into the store as a last resort. Should have been my first step.

Louis was eager to help but needed my ID. I was unprepared and did not have it, in my frustration I took out everything on Louis going so far as to swear at him and voice my displeasure in the most unprofessional way. I am embarrassed of my behavior in that moment.

I went home, retrieved my ID, came back and Louis didn't bat an eye. He was ready to help despite my behavior, never so much as a hint of attitude. Solved my problems and got all my numbers moved to the correct phones through a painful 90 minute process.

Props to Louis. If I ever have another issue he'll be the first person I seek out.”

“I'm very happy with T-Mobile. Especially with the store manager, Derek. He is very friendly, professional, and knows what he's doing. He gives very good advice and is a great asset for the company. I had a problem with my account for the longest time and he was patient enough to be able to help me. T-Mobile is a very good company and I will highly recommend.”

“Took my phone to the beach and got wet sand stuck in the port of my iPhone. After some failed attempts at home to remove the obstruction, I took it to this Verizon location to see if they could help me out. Many thanks to Greg for getting it done!”