Verizon Authorized Retailer in Highland Heights, OH, Victra, strives to create the best possible experience for its customers. The store's knowledgeable and dedicated consultants and managers offer a full range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in the most trustworthy, fun, and profitable way. Customers have consistently praised the store's exceptional service, with one reviewer highlighting the patience, kindness, and problem-solving skills of the store consultant, who was able to find the best solution for the customer's needs. Another customer was impressed with the consultant's ability to connect an Apple Watch to their phone number, and the overall experience was described as easy and wonderful. The store's manager and overall atmosphere have also received positive feedback, with one customer noting that the store is extremely well-run and that the staff clearly care about their customers. The reviewer would 100% recommend this location to others. Another customer, who had a great experience with the store consultant, stated that they will only do business at this Verizon Authorized Retailer location from now on.
Austin was great to work with. I brought my autistic adult son there for a new phone. He was very engaging and patient with him. Great to work with!
May 2025
I was treated very well. The staff was very knowledgeable about the products and very accommodating.
May 2025
Austin was so helpful! He was patient with us, kind, and got us a better deal than we had hoped for walking in with my daughter’s broken phone. He really took the time to figure out the best solution for us. Thanks so much!
