“AT&T is not the best network at customers service and if something is wrong they don’t reach out to you before taking action. I’m only with them because of one person Astin from the Cleveland Hights location”
“Best phone purchase experience. K the owner knows his stuff. 10 out of 10 service. Always has great deals just purchased 3 phones from him for me and my sister and fiance.”
“On the 17th I took a neighbor to the location on 110th n Superior.First, how much do u value your employee?Mercedes has been there for a while n times have changed! If u value her, at least have a buzzer to let people in and plexi glass for some added protection!She was of great help to two 75 year olds and was able to assist with our questions and problem!!????. Kudos to her! Knowledgeable n helpful!! Respectfully, NM Beard”
“If you ever have to go to any Verizon store around here I would highly recommend this store because Frankie is the man to go see! Not only did he help me but 5 other customers in timely manner, he did it ALL by himself!”
“Very helpful, you made the switch very comfortable for me. I am glad I came to this store. The salesman is very polite and friendly. I wish to see him one day in a bar and buy him a drink.. Suman is great ?”
11AM - 7PM
9741 Vista Way, Garfield Heights“Verizon's customer service has greatly improved over the last couple years. Instead of avoiding the stores, I know I can go there and get excellent customer service, intelligent answers and no lies.I usually use the Garfield heights store and this time around, Jay was the rep that handled all of my needs today with Efficiency and with Courtesy.”
“Went today because I thought I needed a replacement charging report all it needed was to be cleaned service was fast! And price was more than fair will be going back anytime my phone needs repairs”
“They didn’t excellent job at this Verizon store. Duncan was very patient and thought outside the box to try to help save us money and provide the best service. I highly recommend this location.!”
11AM - 7PM
4281 Mayfield Rd, South Euclid“Even though it was almost closing time Mr. Angelo was very patient in assisting me with the purchases and providing a better understanding with setting up the new devices!”
10AM - 8PM
7701 Mentor Ave, Mentor“The AT&T store provides a streamlined and efficient experience for customers seeking telecommunications services. The knowledgeable staff is helpful in guiding customers through their product and service options, ensuring they find the best fit for their needs. The store's layout is user-friendly, making it easy to explore the latest devices and plans. Additionally, the customer service is commendable, creating a positive and hassle-free environment for resolving queries or making purchases. Overall, the AT&T store offers a reliable destination for those in search of quality communication solutions.”
10AM - 9PM
28101 Chagrin Blvd, Woodmere“See Sam she is amazing she helped me and my family get up grade and new line with no problems she was so patient and helpful to the fullest will be back to see her with any of our future needs ! Thanks girlie”
10AM - 8PM
24315 Chagrin Blvd, Beachwood“I went in to see about a repair for a broken screen and Trevor and Logan took good care of me and actually I ended up getting a new phone for probably less than it would have cost me to repair the screen.”
“Dom is one of the most knowledgeable managers in the business and his customer engagement is a delight My daughter and I had some complicated account needs following my husbands death and we both tried other ATT AGENTS to straighten things out. Dom went straight to the right departments and completed our changes straight away. This is the kind of worker everyone is trying to hire. If I were ATT I d start moving him up the ladder and do everything you can to keep him.”
“This cell phone store takes their very seriously and has made sure that I was completely informed and satisfied with services definitely a true five star review ?”
“Matthew, the store manager, was beyond amazing!!! The patience he had dealing with my phone issues and the tech support line is nothing short of AMAZING! Seriously!! This is now my location for anything dealing with my phone. THANK YOU!!”
“I came in the last hour they were open. Guy fixed my phone in 10 mins. While working on other phones. Fair price,great work,and great customer service. My phone was falling apart and he still managed to put a screen on it”
“Had a very good experience with Mike at this store. We were greeted as soon as we came in the store and he was very friendly and attentive. Tatiana was also fun to talk with. Keep up the good work!”
10AM - 8PM
34808 Euclid Ave, Willoughby“The Store experience was Was very nice. The only thing I notice Tension from the lady representative to the other employee. He told her it looked like you got A lot going on over on your table ,cause of all the phones she had on her table . She replied back "You need to mind you business ,don't say nothing to me ,Tend to your customer. In a very aggressive tone. I was like "Wow " As a customer I was afraid to ask for help if needed and I know I will not want her help”
“The guy who waited on me was the best experience I've ever had with any cell phone place very very very respectful and was patient with I could of never been that patient”
10AM - 8PM
4517 Mayfield Rd, South Euclid“Sam the store manager was amazing and helped me so much! He was extremely friendly and welcomed me into the store with a warm welcome. He helped me find a new phone for my boyfriend and made the switch quick, easy and simple. I’ve been to many other AT&T stores and I feel that this was the best costumer service I have had ever.”
9AM - 8PM
34816 Euclid Ave, Willoughby“Worked with Andrew. Absolutely a professional and pleasant experience at Verizon. He was extremely knowledgeable and fast. Took care of everything, answered all questions and was very thorough during the whole visit. Highly recommend working with Andrew.”
“Mikey was a great help and really knows his stuff, never been in a phone store where the worker was just amazing and very helpful definitely would recommend him to everyone I know”
“Great place to go to especially as a new customer they treat you very nice and you get some fantastic deals so my advice to you is to go check them out MANNY AND PABLO... the service is FANTASTIC!”
10AM - 8PM
6639 Mayfield Rd, Mayfield Heights“Morghan was fantastic and assisted me for hours - patiently answering my many questions and helping me set up my new phone! She was knowledgeable and kind. Thank you, Morghan!”
10AM - 7PM
820 E 200th St, Euclid“Great service and the owner and staff at this location are very friendly and always ready to help you with any problems or questions you may have they always treat everyone with respect !!!”
10AM - 7PM
5395 Warrensville Center Rd, Maple Heights“Burnell was awesome. Extremely knowledgeable and helpful. He was able to solve all of my problems and answer all of my questions. Highly recommend working with him.”
“Chris talked me into updating my phone And I am very happy with the decision. He even taught me how to log into Google mail! Great customer service thanks Soo muchhh”
10AM - 8PM
16708 Chagrin Blvd, Shaker Heights“The ladies who work in this store were so polite! They actually ask you what plan you want unlike boost and metro that stick you on the highest plan without asking. They also let you know your total price and ask if it’s ok first.”
“** PR PHONE REPAIR WITHOUT A DOUBT IS THE BEST PLACE TO GO TO FOR ANY OF YOUR PHONE REPAIRS , broken Screens PLUS MORE, MUFASA is the Guy to see ! Very professional an Fast service so you can get in an out!”
“This Verizon store is by far the most professional and friendly experience I’ve ever had in my years with Verizon. Jalen and Jordan are amazing humans who helped me figure out all my Verizon challenges!I appreciate you both and will only come back to this store when I have Verizon questions!”