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June 2023
Horrible experience with Jessica. Our appointment was scheduled for 12:30 on a weekday where we took time off work to be here on time, but she’s not in the building. Convincing us over the phone that she’s right around the corner as we wait for 20 minutes. No respect for customer time.
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July 2021
Rented a premium car and got a Impala. Friendly staff at this location. Being a Presidents Circle member, I was hoping for an upgrade of some sort, but I at least got what I paid for. Note that all Columbus area Hertz locations are franchised. I always get upgraded at corporate locations.
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February 2021
Two hours after I picked up the vehicle I was told that my insurance might not cover my rental. I had hoped that this would be checked before I took a Lyft from work to this place and left with the vehicle
