Hibbett Sports in Euclid, OH, is a top spot for sneakers, carrying major releases from Nike, Jordan, adidas, Hey Dudes, and New Balance. The store offers a vast selection for men, women, and kids, including popular styles like Air Max, Air Force 1s, and Dunks, plus casual apparel from brands like Puma and The North Face. Customer experiences vary. Many appreciate the product selection and successful raffle wins, finding it their favorite local store for shoes and gear. The in-store pickup process can be efficient, with orders ready as communicated. However, other experiences highlight significant issues. Some customers report frustrating pickup delays, unhelpful staff, and problems with order cancellations even when items are in stock, leading to lost sales. The return process has also been criticized for only refunding the item price and not the tax, requiring further customer service contact. While assistance is sometimes described as polite, inconsistent service and poor communication, including abrupt phone manners from management, have left a bad taste for some frequent customers.
Placed my order online and it was ready to be picked up. The staff was friendly and my daughter love her shoes. Hibbett were the only ones who had the shoes I needed in stock.
August 2025
I always get the latest new kicks from Hibbett, and being a rewards member pays off!
July 2025
Great service and received fast. Loved our purchase
