“Excellent Customer Service and friendly people!
On Friday April 5th I was heading into work early. As I was coming down Hayden Ave, I hit a pothole and blew a tire. I was referred by a co-worker to go to Moe’s Tire Service in East Cleveland. I wasn’t able to go due to my schedule for that day. So I had a friend take my car up there to get a replacement tire. They did replace my blown tire. However, I discovered the tire they replaced was a smaller size than my original tires. Since they were closed I had to come back the next day. I came back on April 6th and explained to the mechanic what happened. He looked at my tire and was completely confused as to why someone put the wrong tire on my car. I showed him the receipt and told him I wanted a new tire. He apologized for the mistake and told me to just pay the difference for the brand new tire. I was extremely happy with this! Thank you for the excellent service. I will be back soon!”
“This is the automotive experience I should have had a long time ago. Every staff member greets you with a smile. The facility is so clean that it is hard to believe it is an automotive establishment.
They call after diagnosing the problem and again when the repair job is done. If there are other foreseeable issues Ken lets you know so you are aware of any forthcoming repairs. At Professional Automotive it is not about the money it is about customer satisfaction.
This is also a certified Echeck facility.”
“I was driving for weekswith a front end issue it finally broke down at 3am I thought I was calling a tow service he then in formed me that he only did repairs he advised me that after tow he could take care of it once I have the parts,I let him know that I had all the stuff in my trunk,this guy came out and repaired my car at4am m so grateful to u mr Clark thank youServices: Brakes”