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“Excellent business!! We have dealt with them many times and have been completely satisfied with their customer service & quality of jewelry.
Top notch.
Dave & Kristine Cash”
“I have counted on Scott's Custom Jewelers for years. It is a real family business. They have designed new jewelry, redesigned and refitted rings. I count on their advice. They ALWAYS go the extra mile to assure I am happy.”
“Updated: We decided not to hold a grudge againts these fine gentlemen who very promptly and professionally contacted us to address our concerns.We would be lacking in our duty to follow the Golden Rule, as we preached below, if we failed to modify our review against the totality of these circumstances. Yes, we still stand by our experince and think Ken needs to rethink his approach. But, the managers heard our complaint and have genuinely listened! We are grateful. We look forward to enjoying this beautful store in the years ahead.Best,The ConroysOriginal Review: We brought a $30,000 eternity band to be appraised for insurance purposes. Upon dropping off to Ken, possibly the rudest sales person we have ever met, proceeded to lecture us on the meaning of cubic zirconia. His implication being our ring was fake. This after we handled him the 12 GIA certificates. We laugh it off.Then, we request to have our pending wedding date engraved into the ring, which he wrote down properly, but then proceeds to incorrectly engrave. So now we have to wait while they refill the engraving and do it again. I show up today to pick up the ring and Ken asks me with disgust, "Why do you care, it will wear off anyway" when I questioned him as to why the engraving was off center and crooked.Ken is the type of arrogant sales rep we can all do without. He projects an attitude of superiority. This beautiful store should be a place of happy memories, not a place of small mindedness where the sales associates accommodate their own insecurities by trying to belittle their customers.Ken should be encouraged to read, "How to Win Friends and Influence People," by Dale Carnegie. At worst maybe give him a refresher in the importance of following the Golden Rule in the sales process.Ken: your one star attitude is dragging down a five star store. You can and should strive to do better.Most Disappointingly,Jimmy D. Conroy II”
“Love this place! The staff are amazing and so family friendly! They bring great energy and fair advice and assessments so they’re not just trying to sell you top dollar. We’ve had a great experience getting our engagement and wedding rings here and highly recommend them!”
“Chris Held was so helpful and patient with my fiance and I’s design for my engagement ring! I couldn’t be more happy with how it turned out and it’s all thanks to Chris not pushing us to make quick decisions and being willing to keep sending new sketches and ideas to the designers! it took longer than I’m sure they’re used to because we kept tweaking the design but little by little it came together and is absolutely PERFECT!”
“I visited the Kay Jewelers in Tuttle mall and my sales associate Carson was great! I was looking for wedding bands and he went out of his way to help me with my purchase. He also made sure that we got the best deal possible. I will definitely be returning for another purchase.”
“Eli and Tammy are so helpful. We prefer to use privately owned small businesses. And this is why. They give such a personal touch and such great knowledge and service they give you. You leave there knowing you made the right choice.”
“What a wonderful experience!! Zach is the best!! My fiance and I had a bad experience at Kay, and decided to stop in Diamonds. We found my engagement ring and band. Zach was knowledgeable about his merchandise and respected our budget. No pressure or tricks. Turned around and we went back to purchase our rings!!! Best jeweler experience I have ever had!”
“Amber Gusler is a fantastic addition that was missing in the customer service area. Came in for my wife's ring inspections and unbeknownst to me, my wife left a broken necklace in the bottom of the ring box. Amber repaired and cleaned it and smiled the entire time. Don't let her go or I'll get my boss to hire her.”
“Jaynie at the Tuttle Mall location recently helped me in looking for certain earrings and bracelets, and even a necklace. She was so patient and took her time with me, she wanted to make sure that I was happy with my choices. She showed me so many different options and took her time with me. I can’t tell you how thankful I was with her customer service!! Very thoughtful and caring with her responses. I will definitely be going back to Jaynie!!! Because of her I always end up returning. Great experience.”
“Hours need to be updated on their website and on Google, but staff was nice and got me my pick up item after the doors were closed and locked (still has customers in the store)”
“I love this place the owners a very nice people. We have been here multiple times . We love 22K gold, and my husband bought his gold necklace here. And today he bought a charm and I bought a clip for my anklet that I bought in Dubai but didn't come a secure clip.The owners are very nice people. Very customer oriented. They make sure they give you the attention you need while in the store, and they are very friendly. I would absolutely recommend this place to anyone looking for quality gold.”
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“Just went in to get a band clip replaced and the man at the front did it super quick and on the house. Excellent customer service and clean establishment… will definitely be coming back for more watches in the future (have a great selection of high end watches for men)”