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April 2024 by Mike Thompson
Absolutely do not use the vandalia ohio office. Charged me a $450.00 cleaning fee i barely even used the car. Take pictures before and after. Ill never use them again.
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March 2024 by Mitchell Carter
Save yourself the time and go to enterprise right down the road...
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August 2023 by Deanna Spurlock
TERRIBLE RENTAL COMPANY!!!!!! They never did a walk around with me when I got the car and a week after having it the front passenger tire was busted and they REFUSED to fix it!!!!! I called every day to speak to a manager and the manager was NEVER in! They refused to replace my rental even after I called every day and never spoke to a manager! when my rental was up they wanted $950 to rent it for another week! I brought the car back and they took $220 out of my account without my knowledge!!! I still haven't been able to talk to a manager and move off my money was refunded!
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June 2023 by Tyrone Proud
They never have vehicles available, and there online booking tool is not connected to the sites inventory of cars. There is an Enterprise just walking distance away that has more of a selection and better service with online booking tools that are in real time.
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June 2023 by Trent Brands
AJ is a great sales rep at this location. They seem like very hard working people and are trying their best to help the customers.Thank you
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April 2023 by William Houston
Terrible!!! Customer service is the worst! Charged me a $300 deposit on a two day rental ($171) without even saying anything!! Never had that experience at the airports. What a rip off. Really messed up my credit card for my hotel stay. Thanks a lot. Should have just went to enterprise next door. At least they are up front with the additional charges.
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February 2023 by Lily AnnAL
We booked with the Priceline, they increased the price or charge us more when we pickup the car than price stated on the confirmation. This is misrepresentation on the price.
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December 2022 by Marjorie Uzhca
Bad experience, they didn't notify me what time I have to pick-up my car.
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August 2022 by Darryl Foushee
The young lady tried to over charge us this morning 8/8/22. I can not believe this was happening to my friend until I asked her say what the total cost was after I heard her charge him a hundred dollars over from what we were quoted on line. Plus charge him 500.00 for the security deposit. Can someone from corporate respond.
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July 2021 by Jerry Duke
Horrible customer service. If my insurance wasn’t footing the bill I would have NEVER done business w/ this company.
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March 2021 by Chris McFarland
Terrible customer service, made a reservation on a Friday, corporate assured me there would be a car available. Upon arriving to the facility they sold theblast available to a walk in customer. So I had to make a reservation for Monday, upon arrival at the scheduled time the car was mot cleaned or ready to go.
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December 2020 by Robbie Dean
Excellent place! Highly recommend! Excellent staff
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October 2020 by Roger Long
Paige did a great job, quick in-and-out very professional.
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August 2020 by Jan Robinson
I will not recommend renting from this location. Car was dirty with dog hair all over the inside, smelled like smoke and the front window was very hazy. We told them of these issues. They blew us off and did not make physical note of the situation. Then when we turned in the car we got charged 249.00 for something the last person did because they could not take the time to make notes. Called to try to get resolved and got basically it is their word against ours. I called corporate and they told me they could not help me because this location is independently owned.
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March 2020 by Christina Wardell
Best place I have ever rented a car from. Have came to them a few times now. Never have I had any problems. Wonderful staff.
