Saks Fifth Avenue offers a small but quality selection of designer items. The sales associates are frequently highlighted for providing amazing and helpful customer service, with specific mentions of wonderful and knowledgeable staff in departments like shoes. Many customers report positive experiences, noting employees are nice, helpful, and can provide excellent personal attention that encourages repeat visits. However, the store's high-end nature means some shoppers feel the items are unaffordable. The physical environment has received criticism, with one report of dressing rooms needing major attention due to cleanliness and safety issues. Despite some inventory limitations, the overall shopping experience is often described as fun, with helpful staff assisting customers in finding their looks.
