“Quiet location with warm and friendly staff. Difficult to reach by car without having an on-campus permit or parking in a paid lot, but otherwise, I would visit this location more often.”
“I came in there today and a black woman was working one of the lanes but I did not catch her name. She was delightful. She was fast at her job, helpful, and even while being very personable to young child with downs. She made a point of looking out and telling me to put a return address on a letter that I was sending with my property tax check. I'm no fan of postal workers due to bad experiences in the past but this lady was the best and I told her as much in parting. She was a cute too. If she happens to read this, I want to say thanks and you're a dear.”
“Had no clue what I was doing when it came to shipping out an Xbox but an employee in there named Curt was super helpful! Helped me figure out which box and shipping method to use and was extremely patient with me while I figured out what I was doing. Thank you again to him!!”
“Easy to get to, just off 670 near the airport. Open until 8pm. Super friendly staff for my visit, had a blast while we tried to get my tape to work when securing my package.”
“Robin was helpful. There was a short wait where the bell wasn't heard. She was apologetic (unnecessary) and mindful that she may have not heard the bell. I appreciated the quick and knowledgeable service. There was also a clerk the other day who mentioned a transition in roles to where being at the front was new again. I appreciated the insight as it allowed me to be patient within the circumstance. Good USPS location.”
“Love using the site to hold mail and to request to be emailed anticipated items to delivered that day with the delivery. This also includes a photo of the front of the piece of mail.”
“This location was a breeze when I went in for my passport appointment. The staff were really nice, efficient and professional. No wait time and they were quick!!”
“Quality service and always willing to answer questions. Great hours. I have always had my packages scanned in when I drop them off at the counter. I am an online merchant and preprint my USPS lables, so I just walk in and leave dozens of packages on the counter, not needing to wait in line or talk to anyone. Super covenant and trustworthy.
Make sure the other reviews that are 1 star are a result of the post office and not the reviewer. The Post Office priorities getting letters and packages right where they need to go, not speedy through the line like a fast food restaurant. They need to serve everyone the best they can, NOT rushing them out the door as fast as possible. i.e. they could have a long line because they are making sure every citizen (not customer) is served.”
“Everyone who works here is always friendly to me. I utilize a P.O. Box here for many of packages so they don't get stolen from my house. Often, when I pick something up that wouldn't fit in my box, the ladies already know me, and I rarely even have to wait in line.”
9:30AM - 2PM
327 N 20th St, Columbus“No matter how busy this post office is. Customer Service always has a friendly smile.
Thank you for your kind & friendly service even when some days are rough.”
8AM - 2PM
2469 E Dublin Granville Rd, Columbus“I needed some stamps for my wedding invitations. Carmen was super helpful explaining that it was a good idea to get them weighed so I knew it had the right postage on them, and showed me the different stamp options that would look nice for invitations. When I came back with the invitations, Brenda was so nice. She explained how much postage it needed & even asked how many I had so we could get the right number of stamps. I don't usually have a lot of mail to send so I really appreciated everyone's patience with my questions. These guys really made my day.”
“Lauren proved to be exceptionally sweet, kind, patient, and knowledgeable—making the entire process remarkably easy to comprehend. A heartfelt thank you to Lauren!”
“Seeing the reviews I was apprehensive but....I had the pleasure of dealing with Amanda, at this office she actually called me saved me a trip, Let me say!!!! I was completely impressed with her customer service and professionalism!!!, and I'm extremely appreciative of her prompt action and quick response to my situation. Thank you Amanda!!”
“I gave 5 stars because the guy who works here was so nice. He explained to me that this is not an actual post office it's a "financial office". You can only ship packages and buy stamps here. Anything that has to do with actual mail delivery or mail carrier issues you have to go to the Twin Rivers office (on the side of the building where hold mail is picked up). BTW, if you're sending out an overnight package the cut off time is 4:55 p.m. the same time as Twin Rivers post office. Even though Twin Rivers is open until 6:00 p.m.(not 7pm as advertised) the overnight cut off time is 4:55.Also, I just read a lot of the reviews on this post office regarding mail not being delivered. I am in the same situation. Informed delivery says I have mail every day but I rarely receive it. Sometimes it gets returned to Sender with the reason 'address unknown '. If my address was unknown then why do I sometimes I get mail?UGH..... But this situation falls upon the Twin Rivers post office not with this place, because it is not a real post office, it's basically just a retail store.”
“I recently needed some extra assistance with receiving my mail.After contacting the staff they went above and beyond in helping me. A particular staff, Shanequa, at this location was exceptional and really cared that the issue was taken care of properly. Everyone that I've dealt with at this location have been courteous and professional.”
“I recently had the pleasure of visiting the Henderson RD USPS location, and I must say, it was an exceptional experience from start to finish. From the moment I walked through the doors, I was greeted with a warm smile and a genuine eagerness to assist.
The staff at Henderson RD USPS were incredibly helpful and knowledgeable. They went above and beyond to ensure that all of my postal needs were met efficiently and effectively. Whether it was shipping a package or purchasing stamps, they handled each transaction with professionalism and care.
Not only was the staff top-notch, but the facility itself was clean, organized, and well-maintained. It was evident that the team takes great pride in their work and strives to create a positive environment for customers.
Overall, my experience at Henderson RD USPS was nothing short of fantastic. I left feeling grateful for the excellent service I received and confident that my postal needs were in good hands. I highly recommend this location to anyone in need of postal services. Keep up the fantastic work, Henderson RD USPS!”
“I've been going to Town and Country Post office for quite some time now. Lovely service with extremely hard workers. Kim, Roxanne, Wendu and Amber have gone above and beyond to execute the kinds of service that keeps me doing business with the post office...Love it”
“The lady working in the lobby today was hands down the nicest and most helpful USPS employee I have ever interacted with. She went out of her way to make sure I was doing the best thing for getting my wedding invites out and even offered to help me fix 80 envelopes I had issues with.”
“Everyone is great! They even went out of their way to get a package to me.a package from china only had my email address and phone number so they called me before shipping it back. Great service. Thank you ?”
“Wonderful customer service!!! The woman working there went out of her way to track down my package and retrieve it from the carrier so i could get my mail on time!!!!”
“I feel for the staff working here, I really do (except one I'll get to in a second). The West side is a difficult, mean & often smelly crowd to do business with. The staff there were all accomodating of our late appt arrival for passport except the older blk lady who was saying very rude, prying things trying to get the other staff to turn us away for being late. Luckily they have a bigger heart than her. We have a complex co-parenting situation and took off work to be there and accidentally picked the wrong hour. She's looking for a fight with any customer, was rude to everyone! I appreciate the men there and young blk woman who were professional considering the impatient, verbal crowd behind us.”
“I read lots of negative comments about post office in general but People in this post office are very helpful very friendly I went there for renewal of my passport
Nothing but good experience very satisfied with the service
Thank you for your help”
“I just recently sent out a package from this location, the employees said the reviews here are old, they have upgraded their services. & from my experience, I really like this post office! ?”
“This is not a retail location. I went there to pick up my held mail. I had my doubts that one ring of the bell would be sufficient for service, but someone did come in a short time. He was very friendly and let me use one of their bins to transport all of my packages to my car, which I really appreciated.”
“Amy, our postal women here at the Gardens, is THE BEST. I wanted to write a review becuase she is an exceptional person, she is so patient and kind and always willing to help us with our 1000+ residents. Amy we appreciate you so much”
“I've always had great service from the USPS employees here. There are times the location is randomly closed for an hour but it's my go-to USPS location.”