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November 2023 by Zak Dugan
1 star for poor and rude service. I had an appointment for new tire installation. Was told 60-90 mins. It took nearly 3 hours. I was willing to gloss over that because they were very busy. After 25 miles, I returned for my tire retorquing as instructed. I was quoted at 15 mins. I did some shopping and came back 20 mins later. While I was asking about my car. Another person was dropping theirs off for a retorquing. The person at the front desk apologized for the delay and said it would be another 10 mins. So I waited by the service desk. Asked again in 10 mins. And was told my car was next and it would be 5 mins. 5 mins later the person who dropped their car off 20 mins after me received their keys. I was told my car hadn’t been serviced yet…. So they bypassed me to work on someone’s else car for the same service. I mentioned this. Front desk person went to the garage and came back with my keys. Told me to come back another day… they still hadn’t touched my car. I was in shock at this point. I complained and finally 10 mins later the garage person told me she couldn’t find my car. I had been standing by the service desk for over 30 mins and no one thought to mention this. And “miraculously” she found my car right away and got the job done in 5 mins. 1 star for being ignored and lied to while waiting. And 1 star because they weren’t very apologetic for their mistake. When the keys were returned I received a snarky reply that the car was parked out front and “easy to find.”
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October 2023 by Jeffrey J.
Arrived at the tire Center early as instructed. I was told they were running behind. Then told it would be 2 hours to put on the tires I had purchased. 2 hours later - "we couldn't find your tires, so we're just starting."The last instruction... "bring it back within 25 miles so we can check the lug nuts were put on tightly." Really?!!! Seems pretty basic, yet knowing where the tires are is also...
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September 2023 by Giselle P.
I typically only go to Costco for a few things I love.Coffee~Kirtland k cups, the seasonal pumpkin pie, cheesecake, Pho, roasted chicken, turkey pot pie.Today the cheesecake looked odd. Like it wasn't finished. Also almost everyone had an earth quake crack on top. Please don't ruin this beautiful, tasty bargain. It's one reason I got a membership. It has always been a crowd pleaser.Also the burgers in meat department no longer taste as good. I don't buy them anymore for that reason.Giving up letting us use Discover after mid November 2023 is also a big disappointment.Ok I'm done.
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September 2023 by Patrick D.
Last visit, I utilized the self checkout but Costco seriously failed this day between the employee and the supposed supervisory staff. Employee decided to swear at me because he was too busy on his phone and supervisor/manager acted like I was making it up even though your cameras likely caught the whole interaction. Solution: fire gm because they fostered a dysfunctional work environment, fire employee because swearing at a customer is completely unacceptable and fire supervisor for failing to address the problem & instead blame the customer. There are plenty of hardworking people that want/need jobs. Stop keeping bad employees that only serve to drag down your name.
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September 2023 by Nick zhao
Hello Costco Tire Center,I'd like to thank your employee Marc who helped me out today. One bar of my car trunk suddenly broken after I finished shopping at Costco. The trunk couldn't be closed. So I went to your center to ask for some help. Marc voluntarily helped me remove the broken bar. I really appreciate his help. I am glad your Center has a such good heart staff. Now I know where to go for my next tire replacement.
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August 2023 by Trent Chiang
Try to get a tire rotated. Waited for 2+ hours without any notifications or calls and finally went to ask to find out they broke my lug nuts without doing any works. The worse part is that they refuse to take any responsibility. I will support any Costco decision to fire all these incompetent "technicians".
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July 2023 by Olu A.
I usually go to this Costco because it is closer to home. I required some specific clothing pieces and couldn't figure it out on the website. I called in to ask if they could check for this type of pant and was immediately met with an attitude. And instead of helping me solve the situation, I solved it myself by requesting that she look for the item. I always try to be polite and upbeat, but this lady was not it. Please work on teaching your staff customer service and etiquette!!!!
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June 2023 by Mallory S.
This is a very good, but typical Costco. Everything is clean and fully stocked and the staff is always on top of it. Sometimes, the produce does have mold and/or is wilted which is sad to see. The food court is a bit of mess as they never seem to be adequately staffed for the amount of people who crave that $1.50 hot dog combo, which is turn, creates a mob of people always swarming around the dining tables. Additionally, while I've always liked their strawberry sundaes, their fruit smoothie was a bit too watery.
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June 2023 by Nadia Williams
I bought 4 new tires in June 2021 from Costco. No issue until recently when my tire just burst basically. Apparently the wheel alignment and rotation schedule was off and I had no idea. When I purchased the tires, I was not aware that not having a wheel alignment was necessary in order to take advantage of the supposed 5 year warranty but it was a point well made when I had to purchase 4 new tires because of it. The techs were nice but I feel like that should have been explained in detail when I got the tires and the fact that it was needed should have been mentioned when I brought the car in in January 23’ for a tire repair. I had no idea and I basically spent $1800 for tires with Costco in less then 2 years. Not impressed with the service or the general manager. He was not helpful and I don’t feel like Costcos policies are in the best interest of the customer. Just looking to make money. Not happy at all.
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April 2023 by Mark R.
What's NOT to love? It's Costco, and from what I've heard and believe since I come here often, it's supposedly the second busiest one in the country. If there is ANY downside, that's it. It's always busy. My favorite place to shop though, and it's minutes from my house.
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February 2023 by Boris F.
How can anyone live these days without Costco! The store in Mayfield Heights is always crowded. I think it's time to open another one nearby. Solon would be a good location.
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February 2023 by David Adams
Great Michelin tires at a very good price initially. But they really get more $$ from you down the road if you need warranty coverage. My tire needed replaced due to a broken steel belt from a large pothole in the road. Tread depth was 8 out of 10 (new). That's only 20% tread wear lost. The tire was on sale for $150, but the replacement cost me $124. I feel it should have been no more than $60. $20 instalation, $30 for the tire, and about $10 max for tax, disposal, and shop fees. Their math is way off with no plausible explanation on the details of their charges!
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January 2023 by Daniel Rowand
Made appointment over 2 weeks ago. Showed up on time for appointment. Hour and a half later they are just starting to work on my tire rotation. Nothing mention when I dropped off vehicle that they could not honor appointment time. Very poor communication from service managers. A tire rotation should NOT take over 2 hours when an appointment was made!!
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January 2023 by Elian Abou Asala
You will be there for 5-6 hours waiting for tire changethey also damaged my rims so bad I had to change them!reception guy was so nice but workers in the back are extremely rude
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December 2022 by Medcare Products
The tire center is great. A huge shout out to the guy there with the exquisite braided beard. He is a cross between Papa Smurf and a friendly Viking warrior. He's a great guy and super helpful.