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“Olya provided excellent service. She was patient and listened to my concerns, then offered solutions to meet my needs and then some. She is an outstanding employee and I'm grateful for the help she gave me.”
“I needed a circuit board for a remote control repaired. This is a remote for a piece of equipment I use at work. A new remote is incredibly expensive. I brought it to the Aurora store just to see if he could possibly repair it before I spent several hundred dollars on a new one. He was able to fix it and he did so for an incredibly reasonable price!! Super friendly and great customer service. I definitely recommend iRepair More!!”
“Levi and Joe are great with customer service! Helped with new tablet purchase and was straight forward with everything! Will be coming back for all my Verizon needs!”
“I had visited a Verizon store to talk with someone about upgrading my plan and possibly saving a few bucks each month while at the same time adding a phone to my plan for my son. I ended up at the Macedonia location.
I'm not very tech savvy and trying to decipher the Verizon bill is next to impossible for myself as well as trying to understand plan differences and which would be the best way to go without losing key plan advantages and also what Verizon could offer.
I sat down and talked with a salesperson by the name of Darrian and he couldn't have been more patient and more helpful in helping me to understand how he could help upgrade my plan and yet save money while getting a better improved plan.. He was very easy to talk with and was very patient with all the questions I myself as well as my son had. The entire staff at that store seemed to be very friendly and they all seem to have a good work team environment. Thank you so much Darrian for all your help.”
“Best boost mobile store in the market ..always offers deal and discounts in this location.. services and hospitality establishment make me feel shortcoming..the rep in the store is knowledgeable,humble and courteous in the terms of helping customers regarding their phones and networks issues ..”
“About 3 weeks ago, the owner of the store, fixed my phone. My phone was not working on the screen. I could not type anything on the middle of the screen. The owner was really nice, explained what was going on with my phone and easily helped me get my photos and videos transferred to my new phone. I was really satisfied with the honesty, information, and quick fix. Price was VERY reasonable. I surely would recommend this place!”
“I was in a crunch to get a phone repair before traveling and the folks here were wonderful. A super welcoming, friendly environment with extremely knowledgeable staff who made it an entirely painless experience. I was given options and the worked with me to figure out what would be best for me long term. I cannot recommend them enough.”
“When we walked into the store we were immediately greeted by Jordan. He was very knowledgeable, attentive, and extremely efficient. He transferred everything from my old phone to the new one. The setup mirrors my old phone. They know what they're doing at this Verizon Store!”
“THANK YOU, RACHEL!!
I came into the store looking for a new phone to replace the one I lost recently. Rachel and Mary were very helpful with getting my new phone all set up. Unfortunately, while I was trying to put in all the other extra stuff I needed to get manually in the new phone, I locked myself out of my phone. Rachel did absolutely everything she could to unlock the phone for me. I mean EVERYTHING!!! Her patience, her knowledge and persistence and her happiness for me that the problem was solved is something I will always remember and be so thankful for! Verizon, you have the absolutely amazing customer service at this store and an outstanding employee in Rachel, who went above and beyond anything I can remember in a long, long, long time! Thank you, Rachel and Verizon!”
“Went today because I thought I needed a replacement charging report all it needed was to be cleaned service was fast! And price was more than fair will be going back anytime my phone needs repairs”
“Just wanted to say thank you to VZ Angelo for the seamless transition to Verizon and all of his help for getting me my new phone and awesome accessories! Some of the best deals ever! Come and see him and he will definitely take care of you!”
“Devon the Assistant Manager, and Tyler are OUTSTANDING. I came in for a storage issue that has been bothering me (for month's) and both of these guys solved it for me in an hour and were more than happy to help. I cannot express in word's how much these 2 helped me with my phone, and did so professionally, respectfully, and with positive attitudes. To the district manager, both of these guy's deserve recognition AND promotion's. I Will DEFINITELY be coming back because of them and their positivity. ???”
“Went to this store to upgrade internet service.Under staffed and was forced to wait unacceptable time. When a young man came on shift he was knowledgeable and able to sign us to an new internet which is an improvement over what we had and fair price
When finally received help was very good outcome
I would recommend anyone thinking of patronizing this store plan on spending most of a day to complete the transaction.”
“When having problems with your phone, buying a phone or anything else forget the ATT store closest to you. Go to this one, everyone there really knows what there doing and are incredibly nice and helpful.”
10AM - 8PM
7197 Aurora Rd, Aurora
Mobile Phones
“I totally ditched my old provider for AT&T because switching was a breeze, all thanks to Bryan! Seriously, the guy deserves a raise. Went in just to switch my SIM, ended up with awesome deals on internet and phones. Bryan's patience and chill vibe were top-notch. Dad and I left feeling like AT&T pros! Five stars all the way, thanks to Bryan.”
“I went in feeling a little stressed with my phone situation and Raj made me feel better right away ? Raj was very professional and knowledgeable and helpful and I surly needed that compared to the last location last week. Thank you Raj I really appreciate you ❤️ I am a happy camper now ?
Sincerely,
Mary Solomon”
“Great customer service and excellent experience from Monica! Went in for T-Mobile Tuesday free offer and walked out with the car charging solution for my new IPhone 15 ProMax. She was kind, knowledgeable and took the time to audit my account to ensure I was receiving the best possible service from wireless to Hone Internet. Atmosphere in store was Amazing. Customers were being put first and walking out with a solution to their needs! Great place to visit for EVERYTHING T-Mobile! Thanks again Monica!”
“Boost mobile on 222nd is amazing!!! Honest and straight to the point . Customer service was giving me a hard time, but went in the store and he got me together!!!! Thanks again, you definitely have my business”
10AM - 8PM
6639 Mayfield Rd, Mayfield Heights
Mobile Phones
“Morghan was fantastic and assisted me for hours - patiently answering my many questions and helping me set up my new phone! She was knowledgeable and kind. Thank you, Morghan!”
“BEST EVER! I HIGHLY RECCOMEND THIS STORE! MOST HELPFUL AND BEST EXPERIENCE!! BRANDON IS THE BEST! HE HAS BEEN MORE HELPFUL THAN 60+ CUSTOMER SERVICE! THANK YOU AGAIN! GIVE THAT MAN A RAISE! ???”
“The gentleman that assisted me this morning was very helpful at the Green Rd. location. I didn't get his name, but he straightened out my phone and enhanced the boldness which makes it easier for me to see and view all my apps and manage them.”
“Easy as can be. Walked in talked to Brett, asked for help on converting my phone from another carrier. Took 10 minutes. I would recommend Brett and this location. Stay away from retail locations.”
10AM - 8PM
34190 Aurora Rd, Solon
Mobile Phones
“This store was great to deal with after my very poor experience at your Aurora Store. There they ignored me until I came to the rep (there were no other customers) and then was told rather rudely that it was an exact change store, no outright purchases were allowed (which I didn't want to do) and the when I asked about trade in credit was told that those deals were no longer in effect (they were and I got them at the Solon store.”
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“I came in a little towards the end of store hours for the day, the man in charge, Jason, was fantastic, he didn't try to rush me out, he was very kind and professional, he didn't try and upsell me anything that I didn't need, if I need anything going forward, I'll be sure to come here again”