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“By far the best experience I have ever had at a phone store. The manager helped me get the new internet air and I love it. Great product and an even better experience”
“Best experience I’ve had at a Verizon store. Damien was patient and concise with what I was looking to do with my iPhone upgrade. I told him that I didn’t need all the bells and whistles because I’m not the most tech passionate persons and he didn’t try to upsell me on anything. I’d recommend seeing Damien to anyone with Verizon questions!”
“Devonte was great! He was patient and explained everything with great detail. Amazing personality! Will be visiting here and doing business here in the foreseeable future.”
“The guy who I dealt with, Frank, was by far the best phone sales man I've ever dealt with. Extremely professional and helpful. Whereas at most other stores they seem less interested to help when you aren't spending big buck, He worked with me so I got the best phone/plan within the price range I could afford. Great experience so if anyone needs a phone go to the metro store on Fulton you won't regret it!”
“These guys were extremely nice and helpful! I went in with an iPhone 7+ that is cracked, and the sound also does not work on it. Even though they unfortunately couldn’t fix the issue (due to it not being a screen/part issue, was a memory board issue and at that point is more worth it to buy a new phone entirely) they seriously tried their absolute hardest! I mean, they were trying for three hours and were also being extremely negotiable throughout. All in all since they couldn’t fix it, I got my money back, but if I ever have future phone issues, I’ll definitely be coming here. Thank you guys so much for all of your helpful efforts!”
“Verizon's customer service has greatly improved over the last couple years. Instead of avoiding the stores, I know I can go there and get excellent customer service, intelligent answers and no lies.I usually use the Garfield heights store and this time around, Jay was the rep that handled all of my needs today with Efficiency and with Courtesy.”
“Tyler took care if me today. He was very knowledgeable and got my phone working again. He was very patient and understanding. I was very impressed with his professionalism.”
“The owner is a very hard working guy. He’s always there I walk in. He helped replace my camera and had excellent customer service. He gave me a big discount bc it took longer than he thought it should have. I’d recommend everyone I know Togo there for phone repair.”
“City Cell service was awesome on Wednesday, I purchased a iPhone XS Max from Mike, he took the time to set the system up for me, amazing. So I purchased ear buds and an iPad keyboard from him. Go, go, go!!!!!! Thank you Mike.”
“I recently visited with my daughter and had an outstanding experience. From the moment we walked in, we were greeted warmly by the staff.
The sales associates who assisted were incredibly knowledgeable and patient. They took the time to understand our needs and helped us find the perfect phone within my budget.
What truly impressed us was their willingness to go above and beyond, we had to leave at one point to pick up my kids and they were so nice to come out of the store to assist me when we came back instead of me having to take my kids inside to complete everything.
Thank you.”
“Great staff always willing to help me reconnect my I phone watch cuz the iPhone store had to a hard reset which sucked cuz I lost over 5,000 photos! Hopefully when I go up there again I get same friendly Verizon guy to reconnect my watch ! Thks and god bless you all !!”
“On the 17th I took a neighbor to the location on 110th n Superior.First, how much do u value your employee?Mercedes has been there for a while n times have changed! If u value her, at least have a buzzer to let people in and plexi glass for some added protection!She was of great help to two 75 year olds and was able to assist with our questions and problem!!????. Kudos to her! Knowledgeable n helpful!! Respectfully, NM Beard”
“Uriah was so helpful even though I hadn’t purchased my phone through his store. He answered all of my questions and got me set up with resources to help me with eSIM transfer. He was very knowledgeable and patient with me. Thank you!”
“Outstanding customer service. I could not be more pleased with the assistance at this location. My associate was kind, quick and very knowledgeable. Excellent experience.”
“I am not phone or computer saved. Aisha was so awsome and flexible with her time to really help me out. I so appreciated her, and help me connect to my free screen saver replacement. I could not have been happier with Aisha assistane. I truly couldn't of done all that needed done without her. Thank you Aisha”
“Nick is the best !!!! When customer support and tech support couldn’t help me I went to the rockside rd independence location and he corrected the settings and issue on my phone with ease and a smile ! He also got me a better home internet speed at a lower price! His customer service is the best. I haven’t left a store with a smile in a long time ! WAY to go NICK !”
“Daniel and Brandon did an excellent job helping me find a new phone and answering every question that I had politely and thoroughly. Those guys deserve credit they're great at what they do”
“Came in with 2 iphones. One needed service for a month & the other needed a new battery. Got service hooked up on the one phone instantly & for under $20.The other phone we weren't so lucky with, after replacing the battery the phone was still being weird & CB, the employee that helped us really did everything he could to diagnose the issue & fix it. The phone was trash, but I am very happy with the CB & his hard work. This is the only place I will take my phones when we have issues, they are trustworthy & quick. Highly recommend!”
“The lady was very personable. Found what I needed. (A type C to type C) which is surprisingly hard to find in decent quality. Didn't catch her name but I would say they do a good job.”
“Staff was awesome ⭐️⭐️⭐️⭐️⭐️Brought my Son’s iPad in for repair. In and out in less than 5 minutes. Best part is they did it as a courtesy since it was such an easy fix! ⭐️⭐️⭐️⭐️⭐️”
“This is the second time I've dealt with Daniel, and both times were very nice, efficient, and resolved my issue. Was patient with me and willing to help. Very happy with my experience here.”
“Mike was the gentleman helping me and he did a fantastic job setting me up with a phone upgrade. I went in there looking for a higher end phone but he was realistic on what I should get considering the person on my plan that it was for. Instead of trying to make a few extra dollars he was realistic and considered what was in my best interest. He was also very respectful and professional. Seeing as the Metro store in Brunswick closed a while back I've had to find other stores to go to. I'm glad I decided to try this location. While I was there he was also able to set me up with an Internet modem and I was able to get their new Internet in home wifi. Great experience”
“Oh I have been with cricket for so many years. Phones have lasted me for 4-5 years. I just got a new phone. And the staff are super nice and friendly. I never have had a problem yet..they are willing to help. Prices are cheap and are right for me.”
“Lisa at the Rocky River store on Center Ridge Rd is amazing. She is so patient, knowledgeable, and professional. She helped me so much and setting up my new internet at my new home while also keeping my previous internet simultaneously until the move.
Every employee everywhere should be a Lisa! You guys have a very good employee there......don't ever let her go.
Thanks Lisa! You made the transition from old house to new house so seemless for us.”
“Chris was awesome to work with, he helped me out with my Internet. He was very patient and very professional. He gave me the best service I've ever received, this was a very important experience for me and I thank him very much. Highly recommend this store! Thank you again!”
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“Working with Justin was "Hands Down" the best experience at any Verizon store ever! He was Personable, professional, knowledgeable, and his customer service was outstanding!
He took a bad situation (lost phone) and worked through it with me, setting me up with a new phone. The process has always been a huge pain, but Justin made it quick and painless! Thank you sir!!”