Fleet Farm is a store offering apparel, firearms, fishing gear, and ranching and farm equipment, among many other items. Customers find it fun and return because it has what they like. While long lines were once an issue, the addition of self-checkouts has made things much better. Shoppers recommend checking the clearance section, known as the back forty, for great finds. The customer service frequently receives high praise, with staff members described as going above and beyond. Experiences include employees helpfully guiding customers through sections, assisting with finding specific stock, and providing exceptional service during returns, even without a receipt. In one instance, a team worked diligently after closing time to locate an item and ensure a customer was helped. This focus on service has positively resolved previous negative experiences, converting a dissatisfied customer. The overall sentiment highlights a store with a wide selection where helpful staff create fantastic and much-appreciated experiences.
Big store, lots of items to choose from, wide variety.
June 2024
Found a helpful employee. Then found two more.I am glad I found them.
June 2024
Had a bad experience. Called to talk about with a manager which lead to an even worse experience. Left a google review stating what happened. They left a number in the response. I called and they made it right. 1 star review converted.
