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“I walked in to the AT&T at Wesley Chapel at the height of my frustration with dealing with AT&T over the phone who were unable to solve my issues even after SEVERAL hours of trying to fix it. I threw an absolute mess into the in-store representative Jeff’s lap and he quickly resolved the issues with such grace, professionalism, and determination to not only find a solution, but to make me feel like a valued customer. I feel confident that it had not been for Jeff, I’d still be on the phone with AT&T and still not have any resolution. Thank you, Jeff, for your patience and kindness—and for taking ownership of a problem you did not create. Highly recommend both Jeff and Edison at this location!”
“My son's iPhone needed a new camera and lens, and I reached out to a few shops for a quote. Sam responded quickly, and the phone now works like new. He was quite helpful, friendly, and he gave us a price that beat the competition. I highly recommend his work, and I'll definitely be using his services in the future. A+”
“Let me tell you about this rock-star Verizon salesman at the Providence Farm Lane, Charlotte NC location. This guy went above and beyond for me. He motioned me over to the Verizon booth set up at the Southern Living Christmas Show back in November and did his job. I left with an upgrade for my whole family. He took the time to explain the devices, and work with me in sending my old devices back even after I returned home. I do not live in Charlotte, actually about 2.5 hours from Charlotte, but he gave me his contact information to have for any questions. Fast-forward there was an issue with my bill in which I attempted 3 times to handle it myself with customer service only to get angry and hang up on the "Customer Service Professionals" each time. When I reached out to JT he was as kind as always and said he would work on it for me. He not only worked on it but advocated for me on the call with the customer service rep to get the issue resolved. This goes above and beyond his duty to the customer but that is who he is. If you ever need cellular services from a person of true character, professionalism, and charm, he is your guy. Go check him out for all your cellular needs.”
“I purchased my phone from directly from Page Plus over 2 years ago but they refused to unlock it. I went to Best Paging for help and they were able to take my number from page plus and kept my bill the same plus I have more gb data now! Love these guys!”
“My hubby uses an older tablet for work and is a serial screen killer. Another place was going to make him come in before they would order anything, which adds way more time to something we need done urgently.Haven't had the screen replaced here yet, but the guy on the phone was awesome! Good customer service and was willing to order what we needed and allow me to prepay, rather than having to come up there, saving us a work day and possible shipping time. Thanks for your help!”
“Vanessa was extremely kind, great pace, and very good at communicating. She helped us get in and out and also recommended us some great deals we will be back very soon!!!”
“Great experience! Darius was the consummate professional from start to finish . Very patient while I weighed my decision on which product to purchase. I would definitely refer my friends and family to this location.”
“Lyndsay is Amazing! My husband and I always wait for her to assist us with our cell phone needs. She is not only extremely knowledgeable, but also so very sweet. Always an exceptional experience! ?”
“This young lady was very helpful with info on my plan and changes that could be made to save me money and give me more features! Can't recommend this location enough! And Cricket is a great phone plan company too!”
“Moe took care of my purchase of a new phone. Spent a lot of time explaining the new phone as well as repairing issues I had with the old phone. She was awesome!!”
“I wanted to give a major shout out to Daniel and Josh. My husband and I came in to upgrade my phone and switch my husband from Verizon to ATT. Daniel helped us and he was amazing! So patient and helpful, he answered our one million questions like a total pro. He was even kind enough to stay after his shift to ensure we were completely set up.A few days later, my husband came back to drop off our old phones and Josh helped him. Josh was equally as amazing and helpful.It may seem small, but it definitely makes a difference to have such kind and personable associates!”
“My experience was great, Shamika tried her best to help me solve my problem, she was very polite and helpful, she was very persistent in solving my problem, I left there very happy and satisfied!”
“I came into ATT and was immediately greeted and helped by Rachael. She was super nice & friendly, and did an amazing job at getting me the lowest price possible for my new phone. Thanks again!”
“Your employee, Wayne, at the Blakeney AT&T store has helped me so much!! He was so capable of fixing an error that was made by another of the employees in that store. I spent all day Saturday talking with AT&T online and then Apple and then AT&T again. Wayne knew exactly what to do to fix my phone today. He is so very kind and so knowledgeable. He was easy to work with.. He listened. He payed attention He apologized if he started to talk when I was talking. He apologized for the other person’s mistakes He said he wanted me to be a smart as I wanted to be, so he showed me as he fixed the problems that happened when the phone was set up incorrectly when I bought the phone by the other employee. I am so thankful that Wayne was here to fix the errors! If you can give this man a raise you should.”
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“How does one put “exceptional customer service” into words? Well I can put it into one word. And that that word is Grey. Grey was absolutely EXCEPTIONAL at her job. Grey didn’t give me just what I wanted, she gave me what I needed and then some. If there’s anything you need at this location, just ask for Grey.”