The UPS Store in Brier Creek is locally owned and operated, offering packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing. The team provides great, wonderful, and efficient customer service. They are very helpful and friendly, going above and beyond to resolve issues, even those not their own, and make processes like Amazon returns seamless. The whole team works together wonderfully, pitching in to complete last-minute jobs like printing and binding quickly. However, the store can be unbearably hot and muggy inside, which is miserable. Despite this, customers express great thankfulness for the excellent service and would not go anywhere else.
Jessica was the nicest lady. She provided me with excellent customer service by going above and beyond by trying to assist me. She went to the website to try to confirm the fax number for the company. I was unable to fax the documents, but I appreciated the service I received. Thank you, Jessica.
April 2025
I cannot express how wonderful this team in Brier Creek is. I came in with an issue due to a return from a company that wasn’t being helpful. I was close to tears, these guys stuck with me. They went above and beyond to make sure something that wasn’t their issue was resolved. Way above and beyond. I am very thankful.
February 2025
Great people. Great customer service, and now - even great music. Regardless of the number of Amazon packages I bring in, the team always makes the returns a seamless process. Wouldn’t go anywhere else. Great store!
