Westlake Ace Hardware is known for its good selection and friendly, knowledgeable staff. Customers appreciate that the staff genuinely want to help and are always respectful, making each visit pleasant. Many prefer this Ace over larger stores like Home Depot and Lowes, despite higher prices, because of the helpful and passionate employees who know their products well. Customers often mention that the staff are polite, willing to assist, and go out of their way to ensure they find the right items. The store consistently has what shoppers need, and the staff’s expertise creates a positive shopping experience. One customer highlighted how an employee took the time to test fittings and find the correct gas line cap, turning a frustrating day into a good one. Overall, Westlake Ace Hardware at this location is regarded as a helpful, welcoming, and reliable place for hardware needs, making it a preferred choice for many.
I was in the store last Sunday. The best customer service I’ve ever had in a hardware store/ big box store
November 2025
Ace is the place!! Such helpful staff and have everything you could ever need for home & yard
October 2025
Good selection as is usual for ace. What sets this Ace apart is their staff. The folks in there are exactly what they should be. I definitely recommend Westlake ACE. Those folks genuinely want to help you. They never act like you are in their way. Very knowledgeable and respectful. Ill go there first over any store in... read full comment
