Westlake Ace Hardware is a friendly and well-organized store known for its helpful staff and great customer service. Customers appreciate the knowledgeable employees, such as Monroe, who is described as the helpful hardware man, and others like Beth, Noah, Emma, Lance, and David, who have been with the store for many years. The staff go out of their way to assist with home projects, offering assistance in finding products quickly and solving problems effectively. The store's product selection is impressive, and items are stored neatly with clear pricing, making shopping convenient. Customers often choose Westlake Ace Hardware over big-box stores for personalized help, especially when dealing with tricky repairs like removing stripped screws from devices. The store maintains a clean environment and fosters a welcoming atmosphere, reflecting the company's reputation for caring customer service. Overall, Westlake Ace Hardware is seen as a reliable place where knowledgeable staff work hard to assist customers with their home improvement needs, living up to their reputation as the helpful hardware place.
Placed an online order picked up next day, easy and helpful. Friendly knowledgeable staff
September 2025
Austin was so friendly and helpful. I bought a lot more products because he was willing to help me find everything so quickly. You don't get that kind of customer service anymore!!!!
