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10AM - 6PM
5002 US-70, New Bern
Self Storage
“I was well pleased, they gave me a free first month thank the Lord. I will be telling other about this storage. When ever I needed some assistance they was ready on the draw. The place was clean. The only fault, I didn't like those locks. Sometimes Hard trying to place phone in right position. Everything else was awesome.”
“Prime storage is shrilling and have a spiritual atmosphere that makes you feel welcome and make you feel as if all your valuables will be safe.They help you to the best of their ability and their spirits are pleasant.Thank you for helping me and my wife is such a hard time.You guys are truly blessed”
“Ellie demonstrated exceptional service by exceeding expectations to assist us. After contacting various U-Haul locations with no success, we finally found the one person who could help us. It seemed that no one else was willing to assist us in finding a last-minute solution until we contacted Metts Climate Controlled Storage andd spoke to Ellie. We rented a 10ft truck, and Ellie maintained a highly professional, friendly, and helpful demeanor throughout the entire process. She even facilitated the coordination of the drop-off at a different location. Moving can be a daunting task, so I commend Ellie's efforts to make it more manageable and uplifting. GIVE HER A RAISE.”
“Great customer service. Very helpful staff. Properties where the storage units are and the main office are kept very clean. I feel that my items were secure in the unit. Would use them again if needed.”
“Christie helped me get one of the ever popular 5' by 5' units. Beyond helping me get everything set up in a quick and easy manner, we even had a nice chat about life and general goings on. It's nice to know that some people are still capable of sharing a human moment with another, even if something like that is outside of the purview of their job. Thank you Christie!”
“To reserve a unit through their customer service and utilize the online website was super easy. Any trouble that I experienced, was efficiently and effectively resolved in a timely manner. They also provide a lock for your unit that directly connects with your phone via an app.”
8:30AM - 5:30PM
3820 US-70, New Bern
Self Storage
“This is by far is one of the cleanest storage facilities I have ever used and the staff is the most friendliest, courteous. If you are ever in need a storage I highly recommend them to you”
“Angela and Robert are absolutely wonderful. They’re very professional and their customers service was out of this world. I wish they had my size storage unit available because I would have loved to have done business with them. But no worries, that had that covered too. They recommended me to another one of their facilities and they had my storage unit available. Thanks for all your help, y’all were awesome.”
“We used this New Bern storage facility for a little over a year and we were very happy with the location and staff. The manager, Gregory Passot, and all other staff were very helpful from move in to move out. The monthly automatic payment system was easy. The facility is very clean, well-lit, and secure.”
8AM - 6PM
725 Broad Creek Rd, New Bern
Self Storage
“Really pleased with my decision to use these folks. Very professional and pleasant to deal with. The owner was present and was such a gentleman. The facility is safe and meets all of our requirements. Great to do business with.”
“Lisa, Lisa! The second time she has went above and beyond to clear things up when gone hazy. Top notch professionalism, and fanatical customer service. She could be in a training capacity for this side of things. Thank you for your patience, understanding, and genuine care for not only the customers, but also the community. You are a direct refelction of your leadership at all times.”
“We all know moving is already a lot of work, hassle, & stress. These folks make it much, much easier.The ladies that assisted me made this process very easy. They seem to genuinely care about the people that walk-in, are more than understanding, & aren’t out to nickel and dime you. For instance, they’re supposed to charge a service fee for key drops after they close. They simply waved that fee ($25) for me and I didn’t even ask. They just said they would. That paid a good portion of the gas I used in the Uhaul I rented. I will use this location indefinitely. Thanks again guys!”
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“Jeff was super helpful walking me around the property and finding the right spot to store my boat. Whitney was super helpful getting all the paperwork submitted!”