Cell Phone Stores in New Bern, NC

“Came in as a very social anxiety human being wanting a new phone bc I was due for an upgrade & Kevin not only helped me get what I needed but also what I wanted! Easy smooth quick best experience I’ve had at a phone store! Go see kevin”

“Kate at the New Bern, NC Verizon store - if I could give you more stars I would!!!
Our daughter who works at a summer camp several hours away from home, dropped her phone (and credit card AND license/ID) in the ocean. My husband who is the authorized user on the account, was out of the country on a remote island and had very limited ability to communicate with us, was unable to help. And I, who knows nothing about cell phones and plans, was left to figure out how to get a new phone to my kiddo (who was basically living off the grid, had no way to communicate except by way of using her iPad IF time allowed, and had no ID or credit card) hours away; it was an epic disaster for this mama! Thankfully after calling the New Bern store and explaining the situation, precious Kate (truly the hero in this story), took over and saved the day! Kate worked tirelessly to help us. She took the time to text me, my daughter, and my husband (who again, were all in different places and on different schedules) to coordinate authorizations and find us the best possible way to get a new phone to our daughter. She managed to not only get the phone we were approved for to the store, but also managed to get us an entirely new and improved (updated) family plan! My daughter was able to leave her camp for a few hours to go into town and Kate took the time to get her new phone set up. With phone in hand, my daughter texted me on her way back to camp and said, “That was a great adventure! Kate was awesome! We actually had a lot of fun!”
Sweet and wonderful Kate - thank you! You went far, far above and beyond for this family. I know working with three people, in three different zip codes was a daunting task and you handled it with such kindness, grace, and professionalism. We can’t thank you enough for the time and effort you put into helping remedy this crazy situation! If I could give you a bucket full of gold stars, I would (and that still wouldn’t be enough)! ❤️”

“Thank you young lady for helping me my phone was not working for a couple days I went in there and young lady help me I had it on do not disturb but she was so nice explaining and showed me how to remove it if it ever happens again thank you for the patience”

“Thomas resolved our Issue with the phone/ internet !!!. He worked very diligently to get us back up and running. He was determined to find out what’s been causing the problem .
He kept troubleshooting until he found it.too!
I wish there were more technicians as dedicated as he.
Job well done Mr.T !!!
Keep up the good work !!!
The Richards”

“Joel Hemenway and Shaquim Grady were the best experience I had with any phone company. They were both knowledgeable of every devise I asked about and friendly conversation. I recommend this store to anybody including their phone service”

“Great spot to get Carl phone repaired. Unfortunately I had to learn the hard way. Went to another place first and was told my phone can't repaired. Went to get a second opinion and Cell Fashion & repairs fixed my phone with no issues and in 20 mins. Love this store. I definitely will be back Thank you”

“Quinn (who typically works at the New Bern branch) was at the Morehead City branch the other day. This associate was so helpful, engaging, and patient as he helped me trouble shoot my broken phone and when advising me to transition to a new phone.”

“My husband and I were having some issues with an account and between two separate visits Julius was absolutely fantastic. Truly some of the best customer service we have ever experienced! Super patient and knowledgeable, wanted to reach a resolution for us and personally cared! He deserves so much credit for his amazing customer service skills!”