Caliber Collision is known for friendly staff and highly professional service. Customers say the team works quickly, often finishing repairs early. The staff keeps customers informed, sending timely text messages about progress and working closely with insurance and rental car companies. Many reviewers praise the quality of repairs, describing the car as looking great after detailing inside the vehicle. Service advisors are described as prompt, polite, and knowledgeable, and the overall experience is valued and recommended. They handle all damage. The company’s reputation for excellent customer service and great communication makes it a popular choice for collision repair.
Very nice people to work with, car was ready earlier than anticipated, and timely reports via text messages. I definitely will recommend Caliber to friends and family.
November 2025
Mark Cooper and his associates are great to work with and the job results are amazing!!
November 2025
I highly recommend Caliber Collision in New Bern. Dom, the Service Advisor, was impressive through the entire process by always being prompt, polite and knowledgeable. I received great value and excellent customer service.
