-
November 2023 by Canette S
Omg THESE MEN WERE FABULOUSLY HELPFUL!!! Incredibly KIND and generous and really helped me so much and so quickly! so will NEVER GO TO ANOTHER shipping center again! OMAR YOU ARE A SAINT!!! Sorry for other people’s experience but don’t let that stop you from coming here! They are friendly smart and quick witted and want you to have the best price. I really enjoyed my self and definitely will be servicing only with them moving forward. Thank you again OMAR!!!!!!
-
November 2023 by Stefanie Burleson
My package was marked as delivered and a signature (that *did not* belong to me) was sent as “proof of delivery”. I was home at the time of the delivery and my surveillance cameras show that no one came to my property at all that day. I opened an investigation with DHL and during the 10 day long process (which is unacceptably long to find a package), I was told by one of the operators working the case that the driver likely mis-delivered the package to a residence where no one was home, signed my name, and left it there. Forging a signature is a felony so no idea how I was told this was “probably” what happened. They then told me that they tried to “recover the package”, and when I asked what that meant, they said they looked for the package at the location at which it was dropped off per GPS tag, but that it wasn’t there (absolute morons - of COURSE it wasn’t still on that porch 10 days later). They wouldn’t tell me which address they checked on and wouldn’t tell me if they had even bothered speaking with the residents of that house. Worst part of this: the item I ordered was a signed limited edition print from my favorite artist in the UK, and cannot be replaced as no more are available. They gave me a case ID and wished me best of luck following up with the shipper to fix their mistake. I told them I would be following up instead with a police report over the forged signature.
-
November 2023 by Sandy Lee
I am unsure if it is just this particular DHL location that is awful or if it is status quo. They are horrible to deal with. Expected delivery yesterday in Greenville, NC - “claims” they attempted delivery at approx 7:30 pm - funny how on the tracker the truck was driving away from Greenville around 6:00 pm headed for the coast. Now they are claiming it is out for (re)delivery today (said betw 3:30-5:30) still has not arrived and now no time is indicated. The representative I spoke with stated they deliver up until 8:00pm - so guess I will have to wait at my place of employment to see if they actually show. Next he stated if delivery attempt is not successful today, I will have to pick up in Morrisville, NC on Monday which is about 2 hours from where delivery was supposed to occur. Hard to believe Apple does business with DHL for any kind of courier service - this is not up to Apple’slevel of service. DHL is THE worst.
-
November 2023 by LaShonda S
They are liars. Dishonest in their communication. Promised service did not provide. I've being trying to get my package for over a week. The logistics are awful! The customer SERVICE person I spoke to in Morrisville is a liar as well as the supervisor.
-
October 2023 by Phabton Guanggas
I just have pleasant experience on this location ( Young Lady) who assisted me around 6:40 pm was very helpful and professional. She’s have several customer in the lobby but she’s managed helping them with timely manner. While waiting I saw her how knowledgeable she’s is. Helping on non English speaker wasn’t easy but listening/seeing how she take care their needs was impressive. Even customer walk-in 6:58 to ship out some documents she’ didn’t hesitate to help them. That’s true above and beyond customer service.
-
October 2023 by Joann Squire
?I will say this for all the reviews saying that they were able to talk to a representative on the phone at the DHL Morrisville, NC location are all flat out liars. I'm convinced that these 5 star posts here are completely fraudulent and made up to boost the low negative feedback. After going to the facility according to the lady at the front desk they have no phone and when you do call all you do is get rerouted to a corporate representative who simply tells you what you already know. Hell I can see in the computer system myself that the package is scheduled for delivery from 7pm - 9pm even though they close at 6pm. I literally watched the DHL Express truck drive straight by my house on the locator map while I waited in front of my house over 4 hours prior to t passing by and not stopping.?I'm not sure what type of shady business practices they are running in Morrisville but it's definitely something wrong going on here and that's a fact!!!!! The entire facility should be put under criminal investigation. It would appear that they send out signature confirmation texts in an attempt to get you to void your own signature confirmation and if you do that then it totally excludes them from all liability for your package being delivered to you safely. Without a video camera if you void signature confirmation they could say anything about how they delivered your package but never even tried to and would no longer be responsible. This is the perfect scheme for them to steal your package and most things that get shipped Express with highly valued insurance are more than likely going to be expensive packages and the last thing anyone needs is a criminal enterprise in charge of any mail transit system stealing packages that don't belong to them. The people running this facility should all be terminated effective immediately and be set-up for total extinction!!!!!?
-
September 2023 by Nikitia Bazemore
Thank you so much DHL for handling my package. I called the facility to see if I could have my package picked up instead of delivered and it went through with ease. Every representative that I spoke with, were friendly and courteous. I would definitely recommend them. THANK YOU all again!!!
-
September 2023 by Sherry Thompson
Have called three times about package being delivered to wrong house. Told them where they went wrong because delivered to South instead of North address and they still have not retrieved package and delivered to me. Three days of calls and no package. Eveytime I call, I am told package will be delivered that day. Going on vacation in three days without items that I ordered and company can't reimburse because package was delivered and error is with DHL.
-
September 2023 by Tiffany Smaw
This location is by far the worst location for DHL deliveries. The driver didn't come 2 days in a row but said they "attempted delivery." I sat outside for hours waiting once they said my package was out for delivery and they didn't come at all. All of a sudden the driver reports my address is incorrect so they don't have to deliver it. They'll ask you to refer to a yellow card they'll place on your door, but you won't see it because the driver never comes. You'll be waiting a few days to actually receive your package because the driver doesn't actually come to drop off your package.
-
August 2023 by Shaina Williams
This is the 2nd day that it’s listed on the website as out for delivery. Right now it is currently Thursday August 10, 2023 @ 6:20 pm and I can almost guarantee that my package will not get delivered today. I used to like DHL because I had never had a problem before but now I can see what other customers complain about.Update: Friday August 11, 2023 Needless to say my package was not delivered yesterday. So today would have made day 3 that it was listed as out for delivery on the website. So I asked to have the package picked up. When I called this morning I was able to speak with a very concerned, compassionate Customer Service rep who was able to help me. And the Ladies at the Service Point were very helpful as well. Maybe they are having a hard time with drivers or some, but at one point DHL was fast and accurate. Hopefully they will fix the problems.
-
August 2023 by Hyejeong Tho
This location is by far the worst location for DHL deliveries. The driver didn't come 2 days in a row but said they "attempted delivery." I sat outside for hours waiting once they said my package was out for delivery and they didn't come at all. All of a sudden the driver reports my address is incorrect so they don't have to deliver it. They'll ask you to refer to a yellow card they'll place on your door, but you won't see it because the driver never comes. You'll be waiting a few days to actually receive your package because the driver doesn't actually come to drop off your package.
-
August 2023 by Hari Chandan Reddy Maryada
Worst experience never again going to send or receive any package through DHL morrisville NC. Supposed to receive package on Tuesday and I was even able to track and see the truck it was just a mile away and went back and again on friday same thing happened this time delivery van even crossed our house but didnt delivered our package. This time we chased the delivery van and got our package or else it would be delayed for few more days. And the driving lady was so ignorant and not sure why she chose not to deliver our package. Never again going to use or recommend DHL
-
August 2023 by Neetha Thukaram
Waiting for a package for the last 1 week, finally this morning it said it is out for delivery. I was at home all day, my husband as well. They did not even make an attempt to deliver, but updated customer not at home .
-
July 2023 by Jason Schwarz
==May 2023==Another delivery failure from DHL. This is the third in a row where they claim to have "attempted" delivery, but the video shows the driver never even left the truck.==July 2023==This time the driver went right by my neighborhood without even attempting a delivery and went back to the depot. Yet another delivery failure after DHL claiming they would look into the problem last time.
-
July 2023 by Melissa Barnett
My heart always drops when I see someone is sending me a package via DHL. Sometimes DHL transfers to package to USPS which gives me hope. If not, I am stuck trying to find a time during the workday to drive to DHL (20 mins away). DHL doesn’t attempt to delivery packages. I’m always told “premies closed”. It is my home, not a business! How is that possible? Makes no sense at all.In reality, I have watched drivers zip by without even attempting to delivery. If you don’t want to delivery packages then say so! The back and forth game to obtain my packages is getting pathetic. 2 stars because nothing has been damaged.
