Truist, a financial institution, has been praised for its exceptional customer service and professionalism. Despite the temporary adjustments to branch operations due to health and safety concerns, the bank has maintained a high level of customer satisfaction. One customer, Shane Tomasek, a relationship banker, has been particularly commended for his outstanding service. He is described as professional, genuinely kind, and efficient in addressing customer concerns. He went the extra mile by walking a customer to the ATM to ensure their comfort, demonstrating a personalized and caring approach. The branch manager, Scott, has also been praised for his professionalism and helpfulness in addressing customer issues. However, some customers have expressed frustration with the call center located in India, reporting inconsistent information and a perceived rush to end calls. Truist has also been recognized for its responsiveness to fraud cases. One customer, who was duped out of several hundred dollars, expressed surprise and appreciation when the bank investigated the incident, determined it was fraud, and promptly refunded the lost money. Overall, Truist appears to be a bank that values its customers and strives to provide exceptional service, with a focus on personalized attention and problem-solving. The bank's efforts to maintain customer safety during the current health situation have also been noted and appreciated.
We can not say enough good things about this branch! Scott Cooper and his entire staff are welcoming, professional and helpful. They always greet everyone who comes in and are quick to help! We have banked with BB&T for over 25 years and this location by far exceeds any others we have dealt with!
January 2024
Scott, Branch Manager is professional and helpful. He will listen and provide great service.Hopefully, you never have to deal with the call-center that’s located in India. You can call multiple times on an issue within the same day and concurrent days and get different answers. It seems they just want to rush to get off... read full comment
October 2022
I closed my ck and savings account here due to opening a business account at a different bank and wanted everything in one place. Marlene was a doll. Gave me a certified check and waived the $10 fee, was very helpful with the entire process. Thank you!
