“The team in here is always so helpful and kind! I can ask questions and receive lots of helpful information while feeling valued and not rushed along. A GREAT post office!”
“Great post office, usually open even at 5. But last Friday & Saturday no employees were present to accept packages. Does anyone know if we can drop off packages again yet?”
“Still super nice people. It is inside the pharmacy. And there's a great big sign outside that clearly says POST OFFICE next to the door of the pharmacy so you should be able to find it if you're in the correct parking lot. If you're in the food lion parking lot you might miss it.”
“I cannot say enough good about this post office, I drive a long way to get to this post office but it saves me time once I get there. Tyesha is the attendant at this station and she is smart and knowledgeable and will always advise you on the best, fastest, or least expensive way to mail your packages. At Easter she actually helped me mail baskets to my grandchildren across the country and knew exactly the packaging I should use. All the little pieces arrived in tact! I was very grateful. When I need help mailing a package, this location is always my first choice.”
“I had excellent service here. Post that says "place is sketchy" makes me think that person isn't comfortable around working-class people! There is a 7-Eleven next door, but that establishment mainly had folks getting gas. Post officer greeted me when I walked in and was upfront about what stamps were available. She even helped me decide on stamps given that the ones I wanted, Edmonia Lewis, had sold out twice already. Also it is easy to access the parking lot from either side of the street. Did I mention that there was no lines?”
“My priority 1-day package was delivered to the wrong address and a woman named Reginea(sp?) took the time to go to the wrong address, get the package and bring it back to me. I would give this young woman a raise. Above and beyond to care for me. I thought it was lost for good. So thankful ”
10AM - 4PM
3720 N Tryon St Ste 113, Charlotte“Update: changed review from 1 to 4 stars. They have since updated the hours on the website. Thank you!They were listed as “open” online, but when I arrived, there was a small note written in pen that they are closed daily from 12-1 for lunch. I was in the parking lot for only 5 minutes and saw 4 other people walk in and immediately walk out. Please list this on your website if these are your hours.”
8:30AM - 5PM
4325 E W.T. Harris Blvd, Charlotte“I have never had a bad experience, all questions were met with knowledgeable answers and all things were resolved quickly. I feel a lot of problems can be solved with just a bit of patience”
“They worked late to get my package delivered with huge traffic delays that day. Was later than what the website tracking said but they got it delivered that day!”
“The customer service here is amazing! I was in line when I noticed a lady struggling to communicate due to a language barrier. Before I could help, the employee (Luther) saw that she was having trouble and was sweet, patient and helpful. It was really nice to see this kindness in the world. I loved this team ❤️”
“Although this post office is woefully understaffed, the people are quite efficient and helpful. I had mistakenly sent a package to my old box that had been closed but Kay was able to intercept it for me. Thank you for a great experience!”
“Not sure if things have changed, I recently came here for a simple change of address and worked with a Ms. Laurie on Thursday at about 9:10am and she was great!!! She apologized for the wait, smiled and asked how I am doing. She showed great customer service kindness and professionalism. The wait was a little long and I wish they had more employees in the front but besides that. My time here went well.”
“This is one of the slower postal offices around .. walk in one person in front of me .. was in and out in 5 min. Parking lot needs work real bad .. has lots of pot holes and cracks .”
10:30AM - 5PM
3717 Eastway Dr, Charlotte“well I guess I'm the only 5 star rating here but so be it lol. I called, phone was answered, I stated my concern respectfully, and it was handled successfully. The woman on the phone was nice and the mail carrier I spoke with in person was very nice and pleasant to speak with.”
“I don't know what the negative reviews are about. The employees here were extremely helpful not only to me but also the people before me. Literally took the time to help everyone who was clueless get their life together. Very helpful, very kind, very patient. Great experience.”
“We are always impressed with how quickly the line moves inside the post office. Outside, however, one of the two drive-through mailboxes been damaged and is unusable. It has been this way for many months. Yesterday I sent an email asking for the mailbox to be replaced. This morning a very nice lady called and explained the district replaces them and the Matthews post office has requested the replacement. No timeframe was given. She said most post offices don’t have drive-through mailboxes anymore. Hoping we don’t lose this convenient way to drop off mail.”