Best Buy is a technology store with a good selection of computers, monitors, controllers, keyboards, and mice. The store is clean and well-organized, with friendly staff who are knowledgeable about products and eager to help customers. Some employees, like Vince, provide excellent service and make shopping more enjoyable. However, there are times when the store has too few staff at the service desk and Geek Squad, which can make assistance harder to find. The store’s selection has diminished over time, and some believe it may struggle to compete with online retailers in the future. Customers appreciate when staff take the time to resolve issues, such as online order problems, with professionalism and patience. While the store offers helpful support, some equipment options are limited, prompting customers to order directly from manufacturers. Overall, Best Buy remains a convenient place for technology needs with friendly service.
I purchased a new computer from Krystal in Geek Squad she was amazing, very helpful, very informational and was able to answer all my questions... I also spoke with Rick on the phones he was very nice and informational as well. Eveyone was very friendly and welcoming.
April 2026
Always have a great time at Best Buy. They always have more than I need when I visit.
March 2026
We had the most incredible sales person I’ve ever had help us with our tv and sound system purchase. You can’t beat Aaron at the Matthews store. He was through, patient, and really knew his stuff. Thanks Aaron, for making our purchase such breeze. And to Best Buy, you better keep this guy forever!! ⭐️ ⭐️⭐️⭐️⭐️
