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“I own a small business and they are the best! I have done business with both national and local banks. Kristen Foy is a life saver! In fact, all of their employees have great attitudes and are incredibly helpful. I highly recommend First Bank of Jacksonville for all your banking needs.”
“I love this bank!! We were looking for a friendly, local bank who knew us by name and cared about our business and family. This is the bank!! Mickie Martin is wonderful and all of the people recognize us and are helpful and kind. We moved all of our accounts to Coastal Bank!”
“They are easy to deal with and really helpful. While I was with a teller today an elderly woman with a walked was trying to come in and they ran to the front (in heels) to open the door for her. Every interaction I’ve had has been great.”
“Friendly staff that always helps me when I need it. Never had a problem with them and never seen them be rude or ugly to anyone. Now I have seen plenty of people be rude and ugly to them, especially when they can’t get their way, kind of what it seems like with some of these other reviews. Just saying. I would recommend this bank to anyone who wants a bank that will always help them if they can!”
“Heather is amazing! She anticipates your banking
needs. She is professional, empathetic, full of positive and friendly energy! She goes above and beyond. Heather has a passionate and patient attitude!
Thank you for
demonstrating what exceptional member service should be.”
“The people that work there are phenomenal. Consistent staff over the decade I have been using their services. The silly people complaining below are laughable in claiming someone did not smile enough or yapping about a perception.”
“If you are in North Carolina, this is definitely the best Credit Union you should pick. Everyone at this Credit Union is not only pleasant to deal with, but very efficient in dealing with any problem or issue.”
“Been going to this bank for about 8 years now and atleast 5 times a month, never had a problem , tellers always nice. Great customer service. I wouldn't bank any where else.”
“Abigail is AMAZING at her job. She's the Mortgage Loan Specialist. Everything for us went sooo smooth, I couldn't believe it! She was very thorough and kept us up-to-date every step of the way!”
“This bank is absolutely the most amazing bank. They are very nice and very helpful when you have any questions about banking or financial issues. I would highly recommend them. Only bad part is they need more locations. Jacksonville is the one I go to and I absolutely love them!”
“Had to walk in since the Dollar store Pepsi truck was blocking the drive through. Had a very nice young lady wait on me. I have not had bad service from anyone at this branch. The lady that used to wait on me through the drive up has left and gone to another branch but I still use this one when I am in Jacksonville. Thank you for all being so nice.”
“I’ve been to many bb&t/ truist banks in Wilmington, Fayetteville and Jacksonville. This one is the absolute best. Lisa and Kiko are always so helpful. Lisa helped me get my credit card set up, and Kiko was there to help me when I had questions! A lot of other banks get frustrated when I bring in lots of small bills to count, these ladies are all so patient and kind, even in busy times. (I wish I could remember all of their names!).”
“After banking with Marine Federal for over 25 years, I switched to First Bank 5 years ago because I moved and it was more convenient to my new location. I've stayed with them - and will continue to stay, no matter my location - because of the *outstanding* customer service. I had never realized how completely lousy my previous banking experiences had been until I switched to First Bank. As will happen from time to time, I've needed help with financial "snafus", and without exception the representatives of this bank have outdone themselves helping me in every way -- and with unfailing good cheer.
Recommend most highly!!!”
“I was extremely pleased with my services and assistance I received today. Both Amber and her manager Christina were extremely professional and patient with in-depth knowledge of all my questions making me feel comfortable and enjoy my banking experience.”
“I was extremely pleased with my services and assistance I received today. Both Amber and her manager Christina were extremely professional and patient with in-depth knowledge of all my questions making me feel comfortable and enjoy my banking experience.”
“Crisbel was an absolute joy working with! I recently got married and had to get my name changed in the system as well as order new credit cards/checkbooks. She was very personable and kind. She made the process a breeze! Would definitely recommend to anyone!”
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“I've been with Omni since 2011 if I've ever needed help with an emergency or moving. Omni was super quick and easy. Today I applied and approved. That's less than 24 hours. Cassandra was personable, sweet, and professional. I had no hiccups or delays. I will always choose this company! Please personally thank Cassandra for me =)”