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July 2024 by Heather Leibowitz
Electricities has to be the WORST power company that ever existed. Their systems and processes are so archaic!! You have to send in a void check to be on autopay. Last year I was given a handwritten receipt when I upgraded my power line to my house. Their service is horrible. They lie, mislead, and because they are so outdated fees easily rack up because they have such OLD OLD systems. Two years they say they are updating their systems. Now they say last 8 months and still in testing phase. Nobody knows what they are talking about there. One person says one thing and another says something else in 100% contradiction. The excuse for the inconsistency? "Not in the training program" REALLY??? Training program is clearly just as outdated as the company!!
I can't tell you how much I would switch if I had an option. I don't know how some of them sleep at night the way they treat people.
Electricities needs to realize it is 2024 not 1990!! Get a clue!!
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June 2024 by chloe bestgen
There’s a reason the reviews are awful! Their website is so outdated and it’s so hard to get in contact with ANYONE! I’ve been trying to contact all month because I needed to turn my account off and they finally answered and are charging me $200 EXTRA dollars for energy that I didn’t use because I don’t even live there! The woman who “helped” (Kia) was super unhelpful and couldn’t even email me my bill because I had just turned my account off literally on the same call not even a minute earlier. I’ve had issues the entire year trying to pay bills and trying to get in contact. If you can use someone else, use someone else!
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June 2024 by Mary Elvington
Completely incompetent.
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June 2024 by ynates a
Awful awful service
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May 2024 by Sheka
Very hard to get customer service on the phone . When you do they rush you off the phone.
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May 2024 by Qiuyi Teng
The supervisor Katherine helped me set up my account while I was oversees and had no access to the site, during her own vacation. I just spoke to a new associate Deira who made the ACH process so fast and easy.
They’re improving!
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April 2024 by Andrew Cox
Awful power company. Website is outdated and clunky - absolutely terrible. If you miss ONE payment, your account is on a hold and you have to pay in person with cash or check. Outdated and terrible service. Get better please.
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March 2024 by Tim
No auto pay?! Are you kidding me? It takes so long to use the phone system to pay. Awful experience with this company.
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February 2024 by Ariel Smith
Beyond outdated and SLOW service.
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December 2023 by Jen H
Power went out at midnight.Called the outage phone number and was told by a rude lady that it was scheduled maintenance and the power would be turned back on at 3 am. Scheduled maintenance no one was told about for 3 hours with temperatures in the 30s. Disgusting.
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December 2023 by Farzad Ehtemam
This company is an amazing time machine! It takes you straight back to the 90s with their website and even to earlier eras with their service. You cannot open an account online and when you finally do it through the phone you realize there is no auto-pay! So what's the point of an online account then?!It's a joke. Stay away from them if you can. I wish Google had an option for zero stars.
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December 2023 by Mahasah Shabazz
This is literally the worst electric company in the state and probably the world ! Please DO BELIEVE the 1 start that they have ! Please consider doing your research on this scam company before moving to Huntersville ! I wish Huntersville would get rid of them completely and bring in Duke energy !
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October 2023 by Rob Jacobsen
Electricities, oh what a name,For a company playing a backward game.In 2023, still no autopay?You're preying on forgetfulness, what can I say?Cut the cord quick when payment's delayed,Yet your billing's a labyrinth, a circus parade."Mail that check," you chirp, like it's all fine,But late fees accrue, as if by design.You say you offer "options," that's cute—But let's call it what it is, a financial pursuit.One star for you, and that's being nice,In a digital age, you're still rolling dice.Electricities, listen, this isn't the past,Update your system, and make it fast.Your practices are more than just a small glitch,They're an archaic hustle, a money-grabbing switch.
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September 2023 by Amanda Jennings
The absolute worst electric company! I wish that electric wasn't a monopoly and that we had options. This company has ZERO compassion for anyone, heat indices up to 100 today and they shut it off for being 3 days late, are you freaking kidding me!
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February 2023 by laura lynch
This is the worst utility company. Why does only part of Huntersville belong to this cooperative? Why do we not have a choice?
