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December 2023 by Kathy Griffin
The U-Haul app has been non-functional for months according to what I found out after attempting to use to pick up and return a truck 12/3/23. I wasted approximately 2 hours of my time, during which I tried chatting with customer service as well as communicating by phone. I waited to get a call from customer service which when finally received was disconnected. Conversations with chat reps were dropped also. Absolutely one of the most frustrating and worst experiences I've had.
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November 2023 by Roger Weaver
Personnel were friendly when picking up truck. Truck was clean and in good condition. Fuel level was clearly marked on paperwork. Personnel were not on site when truck was returned next day 30 minutes after business should have opened, but the online return process using my smartphone was simple. Keys were left in the deposit box.
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November 2023 by Janet T
Cost was way over quoted 19.99 once you add in all the fees and gas. It was over $100 for three hours. Ridiculous.
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September 2023 by Franco Godoy
We had trouble finding the trailer we had reserved due to some miscommunication between the staff, but our experience with Jessica made it a little better. She went above and beyond to make sure that we knew she was trying her best to help us find that trailer and get it on our truck. Thank you Jessica!
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September 2023 by Bernie Godoy
We had trouble finding the trailer we had reserved due to some miscommunication between the staff, but our experience with Jessica made it a little better. She went above and beyond to make sure that we knew she was trying her best to help us find that trailer and get it on our truck. Thank you Jessica!
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September 2023 by Keisha Gilbert
Missing knob on crank windows, charged for fuel when I brought it back with what I picked it up with, terrible smell inside cab, had to cancel moving boxes cause cashier forgot to give them to me, still waiting on refund for that. All in all, uhaul is a ripoff
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July 2023 by anton stavros
Great service!completed different that the old nitwit over on Grove St.
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July 2023 by Matthew Fenner
This place is junk. On 2 separate occasions they have push and canceled our reservation, without a word to us. This last time, we got there and they changed the reservation to Asheville, also without a word. The employee there is lazy and could care less about the customer. Obviously last time we will use them. Guess we are Penske people now lol.
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May 2023 by Johnny Gulley
Rented trailer and couldn't take it back at that location. Had to drive extra 45 minutes away to return to someone else. Didn't care to much about the workers attitude about it. Wouldn't recommend this place.
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May 2023 by Kyle Patterson
Customer service was almost non existent. Then when I returned the U-Haul I couldn't get the online return to work. There was an employee still there after hours. He assured me that he would take care of it in morning. Only to find out I was charged extra fees!!! I refueled the U-Haul and was also charged for not refueling. I will not recommend nor return to this facility.
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April 2023 by dan loggins
They helped me modify my return and were very helpful.
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January 2023 by Angela M
Wow. Steer clear. Manager "found" a dent I couldn't even see when pointed out (had to run a hand over it to feel a slight change) and no possible way it happened during the 2 hours I had it. Then offered me a 20% discount on the cost of repair. Felt very much like a scam. We will NEVER use U-Haul again.
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January 2023 by Amy Hills
They were extremely kind and professional. Easy to work with
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January 2023 by Marci Whitacre
Truck in good working order and available in size needed
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December 2022 by robbiejones71
Rented a 20ft truck for two days because they cancelled my 15 ft truck reservation without a phone call or notice. Rented a 10x10 storage unit as well for a month. I asked if I could park my truck on their secured lot overnight the second night and was told I couldn't because they couldn't be held liable for their truck on their property. I told them I would come back to get the truck later but my ride had to leave. Then an hour later I got a very angry phone call saying that I needed to move the truck. I told the manager I didn't have a ride but was very aggravated that I had just spent $500+ there and couldn't park their truck on their property. Her argument was that there was no space to park other trucks and "mine" was in the way. Then she hung up on me. When I finally was able to get a ride this was what I got there to. No room?! There are 300 ft behind the truck they blocked mine in with to prove their point. No room to park other truck returns?????
