10AM - 8PM
3918, Havelock“I surprised and ordered my mother flowers for upcoming Mother’s Day. I ordered her 60 red roses. Which were five bouquet of roses. My mom arrived at her pick up location and associate came out and proceeded to give her the bags and verified who she was. But my mom noticed that she only had four bouquets of flowers so I called into Customer Service . They were unable to find anyone at first so she had to wait then once they found someone they sent her out to help, but unfortunately, she was unable to help as well they were able to contact Sunny. Sunny said she was the manager and that she would go back in the store and grab a bouquet of flowers. Unfortunately the bouquet of flowers were already going bad so my mom asked the manager Sunny if she could go back in and exchange the colors. Sunny said that my mom would have to move her car and go inside and speak to Customer Service to Exchange flowers. Thankfully, I called and spoke to the manager Richard . He was absolutely amazing. Provided great Customer Service and took great care of my mother. He walked her to the flower area and allowed her to pick her flowers. Richard, you’re an amazing manager and thank you so much for taking great care of my mother. I would give five stars, but due to Sunny the manager over in the Pick Up department, I’m only giving four stars.”
“I wish I could give this location a 5-star rating but I can't. The stores hands are tied as to just what they can and cannot do. However my overall experience has been good. No, not every time I go and God knows the lack of cashiers is enough to make you pull your hair out. Going through the self check-out, I don't want to speak on, having to go to work for Walmart cashiering my own groceries, waiting in yet another long line, waiting for that one person to be freed up to get help because you need a code for a product that has been reduced and you need a special key to purchase it, the shortage of cashiers I have found from North Carolina to Georgia, to California! I can't just say Havelock NC's store because that would not be the truth, and sometimes stocking isn't the best either. What I have found is employees and management that are willing and waiting with a smile, willing to leave what they're doing to help me find what you're looking for. Employees who have gone on their phones to let me know that although I went online searching for a product that I was told Walmart sold, it could only be purchased or ordered online, and it always comes with an apology be it someone working the floor or from management. If I would have any complaints about Walmart it wouldn't be from this level of service. Like when I get my vegetables home in a different light usually they don't and are not fresh! For instance the avocado's to many times are rotten, sad but true. So what I believed to have been a good price for a product actually isn't.”
“A big place with a lot of inventory. Everything you need when you move into your first home after being stationed here. Prices are about the same as off the base and you don't have to pay taxes. Quality name brands that last. Very appreciative to have a PX to go to.”