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August 2023 by Kim Litardo
So I go to the banks ATM today to deposit money at there ATM in there drive thru, I deposit $560.00 an the ATM gives me a receipt saying it had a problem giving me back my money, I immediately go to the drive thru window an tell them there ATM just took my $560! I get told we can't help you we dnt own that ATM call the 800 number on your card, I call them give them all the info then get told it will take 7 to 10 days to see if I get my money back!!!!!I put that money in the bank today so I can pay my rent which is due on the 3rd, after that I get charged $60 a day for late fees then after 6 days have to go to court. But does this bank care ? No they do not. But I will say this if I do not get my money back I will file a police report an take them to court. To some people that's not a lot of money, but for me it is. I will definitely be looking for another bank that does not steal your money!
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August 2023 by C Dun
I don't know why this bank has a low rating, but I've never had an issue with them they've always been friendly, have always been helpful, and are always pleasant.
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June 2023 by AJ Crosby
Wouldn't even cash a check from their own member's account! On top of that, they were extremely rude! They also have ridiculous guidelines for opening an account. Worst bank ever!
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June 2023 by gareth crosby
Worst bank ever!!!
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February 2023 by Mickey Atkinson
I have banked with the Southside branch for almost 25 years. Personal, friendly service. They have always treated this old school teacher like I was a millionaire. They have gone above and beyond in service for both me and my small business for decades.
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July 2019 by Bobby Duquesne
I have an account with this bank and was told I had to pay $10 for a money order because i don't have enough money in the bank. You have to have a "prestige" account to get free money orders..
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September 2018 by Jo Atkinson
I go here usually once, sometimes more, a week and I've never had an unpleasant experience.
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January 2018 by Moji SB
Poor customer service. If first citizens is wondering why they are loosing customers, then they should realize it's because they forgot what it means to go above and beyond. There are better banks ... skip this one.
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April 2017 by Marty Heim
Joyce is the best teller in NC.
