Old Navy Outlet is a busy store that offers a wide selection of quality clothes at good prices, especially during sales like Black Friday and back-to-school seasons. Customers often find the store's clothing suitable for work and everyday wear, with jeans being a popular choice. Despite its busy environment, the staff is generally friendly, helpful, and attentive. Many reviews highlight positive interactions with associates who take the time to assist, compare online and in-store options, and ensure a smooth shopping experience. The fitting rooms are well-maintained, and checkout staff are patient and friendly, making the overall visit pleasant. However, some shoppers have experienced long lines and limited cashier availability, especially for those with physical challenges. The store has been described as cleaner and more organized at times, but prices can be higher than online, so checking prices beforehand or requesting price matches is advised. Customer service experiences vary, with some noting excellent assistance and others mentioning rude interactions over the phone. Overall, Old Navy Outlet is appreciated for its variety, quality, and good deals, though shoppers should be prepared for crowds and potential wait times.
