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“Called 5 minutes before they closed and asked if they could stay open due to our time. And they stayed and tried to help us get our job finished. That’s service .”
“My favorite nursery for houseplants in Charlotte! They have 3 greenhouses full of houseplants as well as several more with outdoor plants, trees and bushes. The plants range from tiny 2”pots to giant Fiddle Leaf Fig trees and palms. I have purchased several large hanging Hoya plants as well as ficus trees and small succulents. I have not had pest problems with any of the plants I purchased and return here monthly to see what’s new. Definitely the place to visit in Charlotte if you need some lovely and healthy houseplants!”
“I have not physically been to this location yet, but I was recommended to them by RYOBI Warranty Support. The gentlemen who picked up was very short with me on the phone and I could feel how overwhelmed he was. I had called because of a minor issue I thought he could confirm over the phone related to the O Ring in my Pressure Washer valve. I made every attempt to be precise as to not waste time. He did not allow this to happen and instead stated that no troubleshooting gets done over the phone and that he could not help me unless I brought it in. He actually rushed me off the phone and it could have been perceived as rude. However I do not believe that is what he intended and I recommend anyone who has a similar experience with this business to just exercise understanding and patience. The deal they have with RYOBI has a specific process and it could be just one part of their business. I imagine they’ve had issues with RYOBI customers who have certain expectations and then when they are not met, this business likely takes the hit. This is likely to have happened which is why they have drawn a clear line to what they will and won’t do over the phone. Luckily the gentleman did say that he was extremely busy this time of year and even though he didn’t approach it they way we expect customer service to happen, this was not a bad experience by any means.
I hope that anyone who has a bad experience and feels the need to give them a bad review, to first consider that maybe there are other reasons beyond our own understanding why you had the experience you did. Before you take it out on them to hurt them, perhaps it could be helpful to just leave it alone - or share your honest experience.
I decided to still give 5 Stars even though that’s not reflective of the experience I had. I chose to see the good in it regardless.”
“Savanna was absolutely amazing!!! Her knowledge was so great! We learned so much! Cant say enough about her awesome energy! Will definitely be coming here just because we learned and bought great plants ❤️❤️❤️❤️”
“I ordered and received two Nandina Obsession Schrubs through AmazonThey were delivered in excellent condition.I love them !!I will definitely order from Baucom Nursery againThank you Baucom Nursery !!”
“One of two Home Depots near my home i frequent. Love this one because it typically has the thing I'm looking for in stock for pickup and there are other stores I typically shop on nearby.”
“I had such a wonderful experience at the plant store thanks to Julia! She was incredibly knowledgeable, personable, and went above and beyond to make sure I had everything I needed. Not only did she help me pick out the perfect plants, but she also gave me amazing care tips and even helped carry all my new plant babies to my car. You can tell she really loves what she does, and it made the whole visit so much more enjoyable. Can’t wait to come back—thank you, Julia!”
“My husband and I were at this Home Depot, July 4th. Tooty was outstanding with helping us with all things associated with doing a major painting project at home. She walked us from aisle to aisle pointing out the items we would need that we truly would not have thought of. Then we get to the front to check out and Belinda was amazing and took our items out of our basket to scan them at the self checkout! Belinda was a breath of fresh air from others who act like any questions are a bother. Thank you to Belinda and Tooty’”
“Only Home Depot that sold rubber mulch. Didn't want to order online and have to wait for it to be delivered. Husband called, and they checked to ensure it was in stock.”
“Home Depot occasionally carries the exact products I need for a home improvement job. This shopping trip was no different. I went to Homes Depot to get paint for a project I had coming up. I can't recall the name of the assistant, but he was really professional and courteous, helping me with a few brushes and project prep supplies after mixing the paint for me.After deciding to have a quick look around a few aisles - window shopping - I noticed that although the store was tidy, the overall stocked areas in the store could definitely give a shopper the that it was cluttered. The self-checkout line was lengthy, so I wish they had a register open, but the check-out process was easy. Overall, I would most certainly return for any projects or requirements I have around the house.”
“As I was walking down the aisle two friendly customer service representatives came by and asked if I needed any help. Their smiles made me feel welcome and I appreciated their offer. I did need something specific: a three-step ladder with a safety cuff at the bottom. This kind of ladder is important because it helps keep me safe while I'm using it.
After looking around a bit more I finally found exactly what I was looking for. The ladder was just the right size and had the safety features I needed. It felt great to find the right item especially with the help of the friendly staff. It made my shopping experience a lot easier and more pleasant.”
“Fella named Skyler was super knowledgeable and went out of their way to help me in the nursery section. Give my guy Skyler a raise, Bossman ?
Hell, I’d promote him too!”
“Alphonso (I hope I’m spelling his name right) in customer service at the front was so kind to me and my older mother this morning, and help us load up a carpet cleaner into my car. He had the most positive and amazing demeanor and was just so kind and helpful. Thank you ?”
“Chad went above and beyond when we left a bed leg on our shopping cart and, after returning to the store we couldn’t find it.
He recreated the piece in less than 5 minutes and compensated the sale, so we didn’t have to pay for anything!!
He saved us tons of money and gave us peace of mind. Service like this doesn’t happen often!
Much gratitude and appreciation for Chad and the University Home Depot in Charlotte ??”
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“It's pricey in comparison to the big box home center, but knowledgeable staff makes it worth it. I've always found the answer or solution there, even if they didn't have the product on hand. I've never walked out without what I needed.”