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“Aaron and Akheem were really helpful in trying to resolve a bill issue. After getting no where on the phone with customer service I went to the physical store. Unfortunately, Aaron and Akheem were victims of rude customer service over the phone. After an hour of arguing with customer service over the phone for a bill that was in error the two men were able to help me get a credit. Thank you so much Aaron and Ahkeem for your time!!”
“Awesome experience at the South Park location! Jhon assisted me during my visit and was spectacular! Jhon sold me my ultra watch and I’m so glad he showed me it. I travel and hike which it came in handy!”
“Wonderful experience with this company. My new antenna gets channels crystal clear. The owner is the one that does the installation and he is very professional and pleasant.”
“Bryce was super helpful in getting me set up with a phone upgrade. He was able to do in 20 minutes what 3 phone calls, 2 online chats, and a different Spectrum store couldnt do in 2 hours. Thanks Bryce!”
“Premier Barter Exchange is an absolutely fantastic company that deserves all the praise in the world! I cannot express enough how much I appreciate their incredible services that have made my life so much easier. From travel to home services, they have everything you could possibly need.”
“I recently switched back to Verizon from T-Mobile, and Assata (store manager) was incredibly helpful. There were problems with my account from the transfer, and she was able to figure out every one of the issues. The amount of knowledge she has about everything from Verizon's system to the phones themselves is incredibly impressive. She also has a great coaching managerial style and her employees (and Verizon) are very fortunate to have her. Thank you again Assata for all your help!”
“Ordered online thru T-Life. Been with them for over 10 years. No longer an up and comer but a legitimate top flight cellular service. We love our t-mobile wireless internet. It is awesome.”
“Excellent communication from Miguel and he did an excellent job hanging paintings and pictures for us. I will definitely be using his service again.Thank you Miguel!”
“Walter and Jose went above and beyond to ensure my phone was repaired today, they did not want me to be without a phone for the Holidays. They helped me file a claim and schedule an appointment for repairs within minutes.The level of customer service and professionalism at this location is refreshing! Thank you to the entire team and management staff!!”
“I was on the store today trying to get me a new accessory for my iPad , I didn’t have idea which one I had and the guys that were there even tho it was WAY too busy for only two ppl working at the store Mike and Diego help me really well and I took home my new Magic Keyboard, great experience and I’ll comeback next time??”
“So I really had a great experience with the store at Johnston rd Billie always provides excellent customer services she always goes above and beyond for the customers. Cristal is an amazing manager also she makes sure the staff stays on track to make sure all customers are satisfied I'm forever grateful for the staff at Johnston road because Bill audit when you don't understand is there speciality”
“After a bad experience at south blv store , this store saved the day .. greeted as walked in , notified I was next .. Bradley who served me today was very professional and helpful!!! I also noticed the positive team work here to get the store the 100% as customer service!!! I know it starts from the management.. and I applaud that too!!!”
“Kiera helped me out with 4 things that turned out to be not a huge deal but it was to me! She was kind, patient, and very personable! I will ask for her each time!!”
“This location is absolutely the best store to look for a phone, and the customer service is Amazing PERIOD! This location even has seating.A lot of options to choose from and actually ineract with the phones to choose what fits you. Chrystan is the specialist that helped me and worked hard to get me the best options I needed. 20 star service! She is this store GEM!”
“A huge thank you to Trevor G S for helping my friend and I this morning. He was kind and patient with us and called a service rep to assist us further with a billing issue. They both went above and beyond.”
“My guy Steve Paris hooked me up with my brand new Iphone 16 pro today and did an exceptional job assisting me and making sure that I was comfortable with my visit. He was very attentive and professional. Him and his coworkers were very nice and helpful!”
8:30AM - 5PM
332 Lillington Ave, Charlotte
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“I was referred to Dr. Nami by a well regarded immunologist. When I contacted the office, I was scheduled promptly. I have a very unusual set of issues that has stumped doctors for years. He was open-minded, curious, and thorough. He uses a better-than-average lab and had a lab staffer on site, an important distinction. He did a thorough set of labs and reviewed them with me. He recommended supplements (not solely), an approach that has been effective. Two important notes: he was candid about the results and he said "Treat the patient, not the number." That last one is really unusual in my experience. The office management is not as good as it should be and the office itself is modest. I appreciate that he treats a wide range of the community and speaks multiple languages.”
“Dwandell did a great job of taking care of a difficult situation for me . I had a pretty big issue and he remained patient the whole time. He was also answering any questions and was very friendly . Please see him during your next in store visit. He will take care of you!”
“We recently moved from Texas to North Carolina. In Texas and many other states, customers are not required to wait in lines like this. The usual wait time there is about 2–3 minutes.
My name was displayed on the screen for two hours(move from 17 to 12) and I was still waiting. When I came back after three hours, my name had disappeared.
Next time, we plan to bring a lunch box and a laptop so we can work inside the store while waiting. Spectrum should consider opening a café or even a small restaurant inside this location, so customers can at least eat and relax while waiting to see a service representative.
This is actually a good place to hang out with friends for three hours without anyone noticing because it is always crowded, and no employees seem to check on waiting customers.
The next day, Just come at 9:45 am
Wait for 15 minutes
Then get into the store and get the service right away.
Hint : come in the early morning. You will get serve fast.
Jame helped me to get thing through so fast.”
“First and foremost Nat, Nat is the person to go to! She and this other guy that was next to her (wish I asked for his name) was truly helping me through the whole process. Granted it took longer than I expected but I originally went in for the home internet and came out with a new phone, home internet and other offers. The only slight downfall is we didn't go over the Netflix on us offer and the free security cameras due to me having to leave for work. However I will call the store and ask if that's still available. Either way still very happy with my purchase and at a great price. Thank you Nate and the guy that was with her!”
“Fantastic service, walked in just to see pricing and all of the sales associates showed me kindness and worked with me to get a stupendous deal. Not only did I get great trade in value for my old phone, I got a new phone and smart watch for a very fair price. I recommend this location for sure.”
“Excellent Experience at Verizon thanks to John and Sean! Both were incredibly knowledgeable, patient, and genuinely helpful from start to finish. They took the time to explain all my options clearly, answered every question I had, and made sure I left with exactly what I needed! Their customer service was top-notch, friendly, and professional. If you’re looking for great service at Verizon, definitely ask for John and/or Sean! Thanks again, you both are Rockstars!”
“My old phone was on its last leg, and I really needed a new one but didn't want to spend a bunch of $$. I was totally prepared to switch carriers but did not have to. Got a new phone for just a few dollars more than what I was paying. The staff at this location was awesome. Cody, the store manager, was so very helpful. I had a problem getting all of my pics moved over from the old phone. Cody took the time to get it all resolved. The customer service at this location is top-notch.”
“The T-Mobile representative Wanda was realy Profesional she work realy hard to assist me she wend above and beyond to help me until my problem Was solved! Thanks great Job!!”
“Thank you to Mr. Travis for his excellent service! I told him my internet was down for a bit and I even try restarting it twice. So I went to the store to see if they can fix the problem & they did.”
“Susan was incredible! She treated me and my wife very well, I was surprised that she spoke Spanish too, what a talented girl! I loved coming here and I will definitely come back, they gave me a free phone too, very grateful to be a Verizon customer. :)”
“I had to cancel due to unexpected circumstances and when I called- this evening-I spoke with Nadia. The BEST customer service I’ve had on the phone in a long time. I appreciate her patience and letting me know about all the details if I decide to get internet again. This is the type of service anyone would be thrilled to deal with. Especially while having to cancel a plan. I’m sure I will be back with spectrum when the time is right! Thank you for being awesome Nadia!”
“Although it took several visits to get my account straightened out, each rep was polite, patient, and tried to get everything ironed out. Melissa was very professional and worked with customer service to get my account issues resolved.”
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“I would like to share my amazing experience that Oskar provided me while transferring my phone to Spectrum. He made the transfer easy and seamless. Thank you Oskar for everything!”