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March 2024 by Liza P.
Just went here to find some good commuter shoes since I'm going abroad this summer and will be walking a ton. Everyone here was SUPER helpful!! I was able to find the perfect shoe and it only took 15 minutes!! I had to go before I could purchase them but will definitely be back later this week. Connor helped me, and we looked at several good walking shoes before I found the right one. There weren't any markups either, the shoes from different brands were the same in store as they were on those brand's websites, which is refreshing because some specialty stores will have needless markups. The foot evaluation was very cool too- it evaluated my gait, where I put the most pressure on my foot, and so much more. And it was free!! Super helpful when looking for the right shoe. Definitely recommend this store and this location!! I'll be coming here in the future for all my fitness shoe purchases. :)
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January 2024 by Jimmy W
Gave poor advice for shoe recommendations and would not allow us to return the shoes because they were an older model. This was not specified when we purchased the shoes. Do not recommend
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November 2023 by Nhi V.
Had so much fun running with Charlotte Running co this morning! The owner Brian and his wife Tai were so sweet and welcoming. I am somewhat of a beginner runner and was a first timer. I felt very welcomed and included. There were options for 2mile, 4mile, and 6mile routes. While the group went out for our run, Brian and Tai stayed back to make us some pancakes post-run. It was so sweet to come back to some tasty fuel post-run. You can tell they love what they do. Very encouraging, personable, and knowledgeable. Their store is also well organized and spacious. There's a wide variety of running gear for everyone. Also love the local merch. Everyone seemed really happy, which tells me they are going above and beyond just the business and building a great community.
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October 2023 by Ty Peeler
Gwen and everyone here are phenomenal. Very kind and curious. They educated me specifically on my needs as opposed to just trying to make a sale. Gwen got me “tailor fitted” to some quality running shoes and I’m eager to try them out. 5/5 from me and Gwen specifically!
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September 2023 by Marsha W.
I had the good fortune of stopping by the Ballantyne store to try to find a pair of walking shoes for a trip to Scotland. The selection was impressive, and the service was FANTASTIC! Thank you, Connor, and the rest of the staff for all your help. (AND, for a cup of coffee while I was waiting to be helped! Wow!) My feet and back will thank me for finding this store, and the perfect pair of shoes.
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September 2023 by Will W.
I like CRC but I just spent over an hour picking out a pair of running shoes just to have the store ship me the wrong pair. For such a devoted group of people this is just sloppy. Now I will have to go to my local store and sort it out. Errors like this, even after the sales rep had me come behind the desk and confirm the color are just unacceptable. To add insult to injury their stores' systems are not connected so I have to go back to the original store. What a poor operating model.
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August 2023 by Breanna Wade
Amazing experience. Brad was terrific and took his time. He made sure I felt comfortable and shared his expertise in helping me find a running shoe! The customer service is 10/10. I’m so grateful to have found this store. Definitely recommend as I will be coming back for sure whenever I need more running equipment. Thanks Brad!!
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August 2023 by Richard Walkup
As always, top notch customer service from the CRC crew. Special shout out to Kelly G. @ Promenade for making the shopping experience a great one with her patience and knowledge on finding the shoes and socks my daughter needed for XC season.
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July 2023 by Renee Golz
Matt’s knowledge and expertise of each person’s fitness goals ensured that I had the proper footwear to exceed my mileage goals because my feet are SO happy! I appreciate the time and direct attention he gave to fitting me for the proper shoe. I will be back!
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June 2023 by matt king
I love this place !!! Matt and team are super knowledgeable, helpful, and friendly. There is a wide and diverse selection of stock. Great prices. Great people giving great service. Can’t ask for more. Thank you CRC !!
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June 2023 by Samantha Gromadski
I stopped in to get fitted for new workout shoes. It has been a few years since my last fitting and fitness shoes have changed a lot. They helped me find a shoe that fits me well with the support I was looking for. Clean store, knowledgeable staff with friendly customer service. Definitely recommend.
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June 2023 by Thomas Andrychowski
Good running store. They have a good selection of shoes and running products. The store is very clean and uncluttered. The staff is very friendly, helpful, and knowledgeable. They take time to talk to you and answer any questions you may have.
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May 2023 by Becky Hanna
Jonathon spend so much time fitting me with “the right” pair of shoes. He was so very patient. There was an immediate improvement in walking and comfort. 2 weeks later, I did not feel the same relief and noticed the outside of my shoe was quickly wearing. I stopped in to ask for a way to over correct my heel from “rolling”. The young man who greeted me at the door, quickly asked his boss for assistance. I had the opportunity to meet Harry, the owner.Harry asked me what I was looking for and recommended another shoe. It felt wonderful. He had me walk in the store to ensure I felt better. I told him I liked it and he said have a good day. He exchanged the sneakers just like that. No questions, nothing. He just wanted to make me happy. Not only did he make me happy, he has a customer for life! Thank you Harry and Jonathon. I am hopeful this will help me ..
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May 2023 by Todd Duvall
This is the best place to buy shoes, outdoor, running or hiking. The staff acts like they are on commission, (that's a compliment) as they are super knowledgeable and give you 100% attention. I cannot say enough great things about this place. That goes for both locations in Charlotte, Dilworth and Ballantyne Commons. They go through numerous steps with you (no pun intended) to help you get the best shoe for you. Don't walk, run to these guys when you need a new shoe.
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May 2023 by chris schuller
Excellent service from Adam each time I go into your store. Friendly welcome and spends as much time as needed. Never feel rushed. I picked up a pair of shoes on the sale table and he told me they were not right for my feet! Stopped me from buying the wrong shoes!The entire crew is friendly and pleasant and it’s always a pleasure to go into the store
