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September 2024 by MCL MCL
Excellent thorough and prompt service. You have been servicing my vehicle for years and your service has always been outstanding!
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September 2024 by ashley brown
Awesome and efficient service. I’m very satisfied with the service and the overall care of my car. Special shout out to Michael his customer service is top notch!
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September 2024 by Kayla S
This place is great. I don't have direct data but I'm very confident in saying this is less expensive than dealerships. They have better and more communicative service than dealerships too. They were very open with what my car needed and completed the work very quickly. I highly recommend this shop.
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September 2024 by Brandon
Great service. Fair and honest.
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August 2024 by Gary Cram
I have been a customer of IMW with my two BMW,s since 2022. They not only have demonstrated their knowledge of these cars that were 12 years apart, but they have been very accommodating to me and my schedule demands.
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August 2024 by Donna S.
Updated 8/19/2024
We once again took our car to Import Motor Werks for two reasons: exceptional customer service and exceptional care of our car. We have been using IMW for a few years now and we drive 45 plus minutes to get there, even though there are other options for us nearer to our home. Michael is fantastic. Our car needed several things done to it and also needed to be inspected. I love that we get the email/text with the red, yellow and green highlights and information on each item explaining what items needed to be addressed now, and which were items that needed to be looked at in 6 months to a year. The report also included pricing so that we knew exactly what to expect. My husband and I will continue to use IMW for as long as we own our car. Thanks to everyone there!!!!
Michael was the reason we came and Brandon and Tammy are the reason we will be coming back. Extremely CLEAN facility. Everyone who works there spent years working at various car dealerships and brought all of their experience and expertise together to give exceptional workmanship and customer service. Their prices were less than we paid when we took our car to a dealer in Cary. My husband and I waited for our car in their spacious, clean, and welcoming waiting room. It included WIFI, flat screen wall-mounted TV, two computer workstations with comfortable chairs, a basket of snacks and a fridge full of various drinks. And the ladies room was clean and had a variety of toiletries offered. Nice touch! Thank you.
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August 2024 by Lazarus Sebastian
I moved to NC recently. We have 2 Beemers and always keep to BMW for servicing. This is my first trial with IMW since we moved here. I'm very happy with their service. Very efficient and straight forward. They work through text messages most of the time. You can approve the repairs based on the suggestions from the multi point diagnostics. Will be sending my second vehicle soon.
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August 2024 by Britt Baker
Great experience getting new tires for our vehicle. Quick turnaround and very courteous.
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August 2024 by John Lambert
The team at IMW is my go to and always does an exceptional job servicing my 911.
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August 2024 by David Tilton
Brought in a newer car after a few years being under warranty. These guys are the best. Treated my previous car like their own and same with my new one. Up front and timely service. Price is good and always have a loaner available. A++++
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August 2024 by Art and Aimee Diem
We take our Subarus and Audi for service here for almost a decade. Honest assessments, excellent work, excellent customer service, no price gouging. Will always will go back.
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August 2024 by Patti Holston
Friendly, cost effective service. Highly recommend!
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August 2024 by Jeffrey Tullis
I took my wife's 2015 BMW X1 in with an oil light issue recently. Michael did a great job explaining all the details of the fix. I approved the work and the problem was solved.
Michael was very responsive during the entire process. I was very pleased with the service. I used to manage Goodyear Service centers for years. I'm not easy when it comes to service shops making a good impression on me. This shop exceeded my expectations, and I will be back.
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August 2024 by Beverly Costello
We had been in Cary for 8 days when my BMW showed me that I needed an oil change. I looked on line and found import Motor Works. They very kindly fit me in the next morning. Can’t ask for more than that!!
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August 2024 by Walkes The Walk
Exactly service everytime I take my car there. Proceed without caution, these guys are great.
