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October 2023 by Daniel Tafmizi
One of the mechs, i did not catch his name, showed great customer service today. I lost a slider pin for my mtb brakes. He quickly found the right one and had me on my way. Thanks Squatch Bikes!
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September 2023 by Robert Hicks
A friend in Raleigh recommended I check out this bike shop for local trail info (and they also have some trail suggestions on their website). I walk in and the guy working there- James- took out a map of DuPont and showed a few trails but then offered to bike with us the next day at DuPont, which we took him up on. This was our first time bringing our bikes out to the NC mountains and he made it a great first impression. We got to enjoy the trails without whipping out a map at every intersection!
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August 2023 by Wayne Aho
The Di2 electronic shifting on my road bike failed a few miles outside of Brevard. Made my way to town and found Squatch Bikes. The two gentlemen working this Sunday were professional, knew their stuff, and had me back on the road in 15 minutes. I'm not a mountain biker but plan to find a way to spend some money with these pros. Wayne
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July 2023 by Jeannie Dixon
The map table in the middle of the shop was a great touch and the staff took time to share knowledge and recommendations for trails.
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July 2023 by Chris Wagner
Really cool store, and the folks are super-helpful.
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June 2023 by Lens Honey, LLC
Super nice and helpful, went the extra mile to get the right tool I needed.
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May 2023 by Toby Jernigan
Great experience! This shop truly stands behind their work. I had my bike serviced and a couple of items needed a bit more attention. Pat told me to bring it in and they would make it right. They did just that, no extra charge. Highly recommended. I will definitely be going back.
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May 2023 by Tony Baker
Had some service work done while in town, fork & shock service & the guys were absolutely awesome. Super friendly, helpful & professional. I’ve been in the shop many times & they are always very welcoming & friendly. HIGHLY RECOMMEND them for all your biking needs!
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May 2023 by Jeffrey Davis
Bad experience with renting. They stated that they do not rent out bikes when it’s raining, which is fine, but a phone call would’ve been nice to save an hour of driving. It should also be on the rental information page.
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April 2023 by Trevor Hayes
I brought my bike in with a broken right brake lever. They said they didn't have that part but they'd try something from the parts bin. I asked for a shock rebuild while it was in and told them I was leaving town in a week. They called on the weekend to say the spare part they had wouldn't work. OK, not a big surprise.The day before I was going to leave I found out they didn't have the shock kit either. I ended up getting the bike back having nothing done to it but critically they threw away the brake lever's spring when trying the spare part. The spring is specific to the right brake lever, which is sold out everywhere. I found a place that has the left brake lever, which is the same but with the spring shape mirrored. If I still had my spring, it would work. I also found a compatible 3rd party brake lever, but installation of that also requires the original brake spring.It was a small oversight (since the OEM replacement would come with a new spring, if anyone had it) but I'm pretty annoyed they threw away a part that I had that turns out to be critical to getting the bike working right now. Also it would have been nice if they had told me that they didn't have the shock rebuild kit and wouldn't be able to get that done before I had to leave.
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April 2023 by Adam Whitlow
It was great that they replaced my chainring on site but you need to tell the customer it costs $50 for this! Simple communication with the customer goes a long way. I guess it’s my fault for trusting they would do the work for a reasonable price. Unfortunately first and last trip to Squatch. Customers make sure you get clear pricing up front to avoid gouging.
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January 2023 by Thomas Lafiura
WOW! What a shop. If you are in Brevard look no further than Squatch bikes. I’m traveling through town and from the second I walked in they were the friendliest staff. They gave us multiple trail recommendations and when my bike broke on the trail I knew that squatch would hook me up. They fixed my bike on the spot and I enjoyed a delicious beer while I waited. It’s a joy to find a shop where the techs actually know what they are talking about. 10/10 would recommend this shop for any biking needs in the Brevard area!!!
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January 2023 by Josh Chason
Great guys, Pat changed break pads and serviced pistons while giving great trail advice on the fly.
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January 2023 by Bringinheat
We were in NC for a lil mtb vacation and my wife needed her brakes bled and shock adjusted on a new bike that we bought online. Pat and the entire team at this bike shop were absolutely phenomenal. Not only did they take us in right away and got it done while we waited right there, Pat also went over every detail around suspension setup with us. Thanks for your help, we will be back..
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January 2023 by Becky Riggle
Staff was friendly and helpful. I realized after riding Berm Park that my tires weren't up to snuff. Squatch Bikes hooked me up with new tires and it made all the difference. Feels like a brand new bike! Very impressed with this shop, would definitely come again.
