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March 2024 by Tara
I visited REI recently and had the pleasure of being helped by Ines. She was so sweet and helpful, it was a pleasure meeting her! REI is lucky to have such a lovely employee! This was my first time in an REI and it was such a cool place! I got some clothes and gear I needed and got to see some cute dogs, too. Also, Casey was very helpful. Will definitely be visiting again!
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March 2024 by Leah Mccurley
If you want to talk to an employee for a recommendation or pick up an order, good but the store just doesn't keep lots of inventory of anything. It's abt 1/3 full compared to pre-pandemic but that's a corporate trend. Online is far superior.
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March 2024 by Jon Robichaud
Friendly staff, good selection.
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March 2024 by Katie Greer
I came in to pick up some rain gear for a hike and to also try and link my REI membership to my app. Casey patiently worked with me to get the account linked and was outgoing and helpful. The staff here left a glowing impression on me and I can't wait to return to this lovely store and it's wonderful people!
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March 2024 by Harvey Black
Alex was extremely helpful! 10/10 Customer experience.
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March 2024 by JASON ROESER
Overly priced junk. Inappropriate staff. Don’t waste your money
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March 2024 by Bunny Cabaniss
Had what I wanted and enjoyed the 20% off
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March 2024 by Thomas Bennett
This location is anti union. Used to be a frequent REI customer (for 30 years.) it’s hard for active outdoorsy people to avoid. It’s our Walmart. That has become more and more true, in recent years. They have clearly demonstrated a disinterest in meeting the human needs of their employees. Their ethics no longer align with traditional co op ethics. I do commend their action against PFAS but I can no longer support REI, until they become a pro union company. They keep laying off more and more tenured employees every time their earnings decline. They take action against union organizers. They preference seasonal and part time workers. Their compensation has not kept up with cost of living. Hopefully they soon figure out that their core customer base is educated and aware of this stuff.
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March 2024 by Christy Emick
The staff is always tremendously helpful and friendly! They always have exactly what I need and so much more I didn't think of.
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February 2024 by DS A
Love REI for my outdoor gear. Great return policy, knowledgeable staff.
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February 2024 by Bill L
The best! Knowledgeable staff, awesome selections for safe & hassle-free outdoor recreation. Also love their return policy in case of poor fit or other needs for a merchandise return.
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January 2024 by Balwan Post (Balwan)
Great store.
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January 2024 by Archer Pippin
Very friendly and helpful. Also clearly knew what they were talking about. Really like the full bike service and repair shop too.
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December 2023 by Jorge Reinosa
Coming from Florida, this place was massive by comparison. Very friendly staff. The shopping area where the store is located is setup as a town so parking around the store is free street parking, but limited.
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December 2023 by djc 2982
I recently purchased a bike from REI and thought when I picked it up I'd bring in my sons ride for a front shock and brake diagnosis. I ended up having ~$100 work done to my sons bike. Full disclosure....I have worked on bikes for over 40 years, but disk brakes and the different bleed kits still elude me, and I currently don't have space for tooling. Unfortunately, after the service, the brakes were still an issue. Additionally, I had installed a new chain but ended up removing too many links (I just needed a new pin to adjust the length). So...I brought the bike back in, discussed the issues, and thought I had agreed to addressing the brake, and a new chain pin ($2). When the bill was later emailed to me, in addition to the work I had agreed to and the $2 chain pin charge, it also had a charge of $20 for a chain installation! When I came in to pick up the bike and mentioned the chain installation charge, I was very emphatically denied by Joe, whom I believe is the manager. I was also told that I had discussed the installation, which was simply not true. I was a big fan of REI prior to this. I think REI is good, maybe even great, at what they do best, selling hiking and camping gear. I'd advise others, at least in the Asheville area, to consider using an actual bike shop, there are plenty. Most local shops are looking to gain long term customers, and will not pull this kind of petty nonsense. I will not use REI again for my cycling needs, but I'll try to overlook this incident for my other outdoor gear.