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“Normally I dread going into this bank branch but today I can say for the first time I left feeling good. The 5 star rating is strictly for Jada the teller who was hands down the best teller I’ve ever dealt with in this branch! Every other teller treats me like I’m a waist of their time or an inconvenience, never greeted and no small talk just stone cold typing that seems like attitude. It’s a miserable environment but Jada was happy and polite, she made small talk, she smiled, she told me to have a great day, all around wonderful human who made me feel like I was a person not a transaction! The rest of the tellers could take notes from her instead of being so cold, manager included! If I see her working from now on I won’t have the dread of walking in!”
“Emilio and Dan are absolutely amazing so super helpful every time I go to this location they meet all of my needs and are so friendly this is the best citizens bank location in WNY in my opinion”
“Just left this branch on Seneca Street. Excellent service as always by bank teller Kim Marie. SPECIAL thanks to personal bankers Lisa Striecher and lady in cubicle next to hers whose name I did not get. Shame on me. Both helpful in figuring out value of my FICA account. This information will help me and wife plan future financial moves. Again: thanks, ladies, for great service.”
“Always happy to help us no matter what we need. Staff is always friendly and knowledgeable. We needed paperwork notarized and we did have a wait. Would advise calling ahead for such things. We wish this branch had a drive thru, they do have a drive up ATM. Remember they close at noon on Saturday. We enjoy banking with them when needed!”
“i Just opened my account a few months ago, and I have nothing but great , things to say about the staff and management, they are very accommodating, they go out of their way to make you feel welcomed and taken care of, their very knowledgeable and know how to help you . you never feel like your putting them out ,hats off to Ethan Duffy (advisor)who has gone out of his way to assist always, never pushes me off to someone else. Keep up the great work everyone. In this day and age ,when there is no customer service its nice to know your bank is working for you. Janice”
“I have been a customer for over 30 years, this is not my prime location, but for a quick bank outside it is a great location while running around. Never had a problem with our bank and they always worked well with our family.”
“i Just opened my account a few months ago, and I have nothing but great , things to say about the staff and management, they are very accommodating, they go out of their way to make you feel welcomed and taken care of, their very knowledgeable and know how to help you . you never feel like your putting them out ,hats off to Ethan Duffy (advisor)who has gone out of his way to assist always, never pushes me off to someone else. Keep up the great work everyone. In this day and age ,when there is no customer service its nice to know your bank is working for you. Janice”
“This is our go to place to use Quick Bank. You can use it outside or they have one on the inside. M & T has been my bank for 30+ years and I actually worked here awhile back.”
“Took out my first personal loan with this location yesterday. They made the process very easy, they made sure I understood everything completely, and I was very impressed by their professionalism. I would definitely recommend to anyone.”
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“I purchased a new truck and the dealer set me up with a 7.5% loan. The next week I called WNYFCU and secured a, special rate of 3.75% I paid off the dealer loan and saved thousands over the life of that loan. Make that call, you'll be glad you did!”