“They have incredible in-person customer service. Sadly their online banking is quite lacking. I wish the platform was more updated and better performing. It continues to have issues and won't link with programs like Quicken.”
“Just wanted to give a shout out to Nicole at branch 372 in Williamsville. About a month ago, I was having a terrible day. She was extremely kind and went out of her way to provide great customer service. Thank you, Nicole!”
“Hello i am 18 and i just opened a bank account at Northwestern they make every thing easy to understand i recommend that if you are young and you are trying to open a bank account and establish credit i feel that Northwest is the perfect place for you”
9AM - 2PM
572 Amherst St, Buffalo
Banks
“This credit union was recommended to us and we are happy with the great service we have always received. Justin has been fantastic helping my husband build his credit and is ALWAYS patient.”
“I was prepared to hate this place when they took over my First Niagara branch. I was upset about First Niagara being sold and then I was surprised to learn that not all the branches would become Key Bank. I had never heard of this regional bank from northwest Pennsylvania. I marched in shortly after they opened planning to take all my money out and put it with a local bank like Evans or a credit union. I was greeted my friendly and knowledgeable employees, many who seemed familiar from the First Niagara days. I asked them why new customers were getting $200 for new accounts and I got nothing for the switch over in which I had no choice. They explained I had been grandfathered in to an excellent checking account with perks NWSB does not otherwise offer which includes free unlimited ATM withdrawals from an US ATM. I use online banking and the app quite frequently, but every once in awhile you need to pop into an actual branch. I'm lucky this is my local branch and glad that a bank would stay invested in this transitioning neighborhood where not too long ago, thus census tract had a median household income of about $27,000. A bank I can walk to where everyone is friendly and happy to see you. The security guard might actually be the nicest person in there, and he's certainly got stiff competition. What more could I want?”
“They are very helpful and nice opened up a savings account here through my work and they were so helpful. Set up meetings to go over things in timely fashion. All around great experience!”
“Went in after signing up for online banking and wasn't given my account #. The girls there were very nice and helped me get my account fully set up and assured me that everything was okay. Love the customer service here!”
8:30AM - 12PM
2322 Seneca St Suite 1, Buffalo
Banks
“Okay for regular banking but their ATM doesn’t have any way to deposit money when the Credit Union is closed. The people who work there go above and beyond to help out the customer.”
9AM - 1PM
562 Genesee St, Buffalo
Banks
“I have been a member here since 1975. At no time during this time was I ever disappointed with the service that I received. Over the years, I have taken out several loans including a mortgage. Since Credit Unions have lower rates repayment was easier than through other venues Parking is plentiful, off street, and secured by fencing. Access is granted through a camera and buzzer system so security is never a concern. Due to the nature and location of the business, English and Ukrainian are spoken by the employees. The office is simple with no embellishments. There is no waiting room but I have never experienced more than a 5 minute wait for service. This is no "backwater" business. Online options equal to the banks are available including bill payment. If possible for you to join, you will never regret doing it”
Open 24 hours
250 Delaware Ave ste 120 ste 120, Buffalo
Banks
Open 24 hours
3842 Harlem Road Suite 1500, Cheektowaga
Banks
“This credit union is by far the best !!! I have others which I won't name them, for other reasons, and had others, but this one I've had since I was 15 so 20+ years now I've stayed, they really go out there way to help, they care about you they truly are the best bank , I live further from here but won't stop me from staying , great staff , best credit union!! Great service thank you for always putting me first and helping me out when needed”
“Janene Sullivan, Angela, Michele and Nancy are a great team at this Northwest branch. They are really terrific to deal with and make banking for business or personal matters easy. The team is always willing to help, with a smile.”
9AM - 12PM
2670 Delaware Ave, Buffalo
Banks
“After years of dealing with the big banks, I have to say that I have never been happier than I am with Evans. All the employees of the Elmwood and Delaware branches are absolutely wonderful people (I have not been to the other locations).”
“Our family has belong here since the early 70’s we have never had a problem all who work here are extremely helpful if you do have an issue just ask and the will help you ASAP”
“I've been a member of this credit union for years! The lovely ladies that work there and help me are always so pleasant and kind when I call or come in and they always deliver stellar service. Thank you!”
“Went to this branch with a unique situation. The branch manager Carmen went above and beyond to help me find resolution even though it was not a common situation. She used several resources when she was not familiar with the problem when many people would have just told me that they could not help me as that is what had happened up to that point. Finally after seeing her I was able to have some resolution. Thank you Carmen”
Open 24 hours
274 Elmwood Ave, Buffalo
Banks
“I have been using this branch since it was HSBC several years ago. Since then it havs been First Niagara and now its a Key Bank location. Over all I am oretty happy with the service. The atm is usually working and is in spacious room, with a seperate enterance than that od the branch. The people that work here are friendly and are very helpful. They also offer free coffee and tea for anyone patronizing the branch. The lines can be auite long if you go during lunch. They need to work on the number of tellars working during lunch hour. That being said, whenever there is a long line, one of the managers usually comes out of their cubicle and apologizes for the delay. They also have a drive thru window for anyone not wanting to into the branch. I live very close by so I will definitely go back, unless I change banks, which I dont plan to anytime soon.”
“I recently used the credit union for an auto loan because the rates are far better than anywhere else. I had never obtained my own auto finance (always went through the dealership). The process was way smoother than I anticipated. It also made me feel more in control of my car purchase and not at the mercy of the salesman. The credit union associates are very nice to work with.”
“Easy indoor and outdoor banking, ATM at front and back of this Bank. Both have accessibility, for handicapped person. people are friendly. Very helpful. Kind courteous and considerate.”
“I worked with Sara and Caitlin to get set up on a HELOC and Premier Checking Account. They are both fantastic. Rarely do you deal with a financial institution and walk away thinking, "wow that was really great customer service." Doesn't hurt that they offer really good rates too. I highly recommend giving these people your business!”
“Greg, the branch manager, has personally handled two stressful issues that I have had when the regional bank team refused to do so. His devotion to customer service is unmatched, and it is something you can't get at a larger bank where you're just a number on a page. Keep up the great work, everyone at the branch, but especially Greg!”
“I love my Hassle Free account! The people are very helpful & friendly & they will help you solve issues you may have to keep you a happy customer! They have convenient locations!”
“There's 3 ATM's at this BOA location. 1 in the bank lobby & 2 in each drive through Lane located on the immediate right side of the building as you turn into the parking ramp drive way.”
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“Dealt with a young lady ( Meagan Dybalski) over getting a certified check, transfer funds and she was extremely polite, helpful and even recommended ordering checks. Took all my issues resolved the problem and even went the extra yard by a follow up phone. I received 5-STAR SERVICE.”