Auto Repair in West Henrietta, NY

“So grateful to the men who run this business for being honest and trustworthy. I knew right away after speaking to the owner on the phone that I made the right choice in calling them to repair my daughter’s brakes. They were fair and communicative through the entire process. For as long as my daughter is in the area, we won’t take her car anywhere else.Services: General repairs & maintenance”

“Top-notch customer service. I hit a deer. The damage seemed insanely comprehensive. Crash Champions made it easy to schedule my visit online. When I arrived, the receptionist quickly reviewed the info with me, took a look at the car, then gave me a useful overview of what to expect from the process including tips like: Don't forget to snag your EZPass, garage door opener and phone charger! She helped me through the rental car process and made it easy to return the rental by simply leaving the keys at the desk when I came to pickup my repaired vehicle. I received regular notifications throughout the process, starting with a projected completion date, then regular updates as the parts came in and services were completed. (The work was done with impressive finesse, and the completion date was so early that I saved hundreds when returning my rental car early.) There were some really nice finishing touches along the way too, like answering all my questions and concerns when picking up the vehicle (zomg, went a long way in easing the anxiety experienced around losing my vehicle for a time after the crash), printing a second copy of the bill so I could stick one in my records and send the other along with the certification required by insurance, and exceptional after-care in answering questions that I had a few days after completion. Absolutely exceptional! I highly recommend.”

“My family and I have been going to Gladstone's for years and they always offer quick, reliable and honest service. I can trust that they offer solutions for whatever issue my car is having and they're not taking advantage of anything. The service at Gladstone's is unbeatable in my opinion which is why they are the only service place I trust!”