Banks in Wappingers Falls, NY

“Valerie and all the ladies at the Wappingers Falls Branch know you by name when you walk in and go out of their way to help!! It’s so nice to have people that work with you and get you the answers you need! Thank you!?”

“I have never had a bad experience there. Staff is always friendly, they call me by my first name every time I enter the bank. They are all very efficient and knowledgeable. I would recommend this branch 100 %.”

“I have nothing but amazing things to say about Paola Aguilar and hope this gives her the recognition that she deserves. Paola has helped me through every step with getting a mortgage on several properties for my family and I. She is knowledgeable, professional, kind, and you can call her with any questions. She makes the process so easy, and I will continue to use Paola for all my mortgage and housing needs. She is amazing. Thank you.”

“I went here to get my debit card statements and Steven was very informative, helpful, and very nice. He was very clear about what was on my statements and was really informative to what was on them.”

“I just want to express the most pleasant experience I had all while during a horrid experience. On Dec 6,2022 I because another victim of the Bank of America via Zelle fraud scheme (google it). I was at work and received a text from someone impersonating boa(I did not know this at the time). The text I received mentioned someone attempting to use my debit card in Miami Florida. The text stated did I approve $189 charge in Miami Florida. Type yes, no, or help and if I typed no a representative from boa would reach out to me. I typed no and immediately received a phone call from someone who claimed they were from Bank of America. They asked me to read back verification codes like boa does. I repeated the codes being sent to me and the impersonator was I guess hacking my online Mobil banking. They took $3500 from my checking account and sent it to someone I don’t know. They attempted a second Zelle transfer of $9900 which was actually declined. Unfortunately the $3500 Zelle transaction was approved. Still dealing with this and have not reviewed my money back. Extremely frustrating and makes me ask myself if I wanna stay with this bank.I just want to commend Darnell smith in the Wappinger falls location. She has gone above and beyond on my behalf. NONONE ELSE HAS. She was able to actually be compassionate, show empathy, and make phone calls on my behalf to try and get me some answers. The same answers no one else would help me with including corporate. She has stayed in contact with me and really shown care and again compassion. When in a customer service environment the first rule is to be empathetic and Darnell has shown this again and again. I was directed to fraud department and then digital fraud department and then Zelle fraud department and after about 50 phones called all which included endless amounts of time on the phone being transferred to department angst department and being told I don’t know why they transferred you here you need another department and around and around with zero resolution and or answers.I met with Darnell again today for the second time and she got on the phone and acted almost as a lawyer for the client and got me some answers. I haven’t again reviewed my money back yet but I so appreciate the time and attention that Darnell has given to me regarding this terrible matter. She took notes and got all of my questions answered just an above and beyoind Employee. Boa is lucky to have her and I appreciate her efforts so much. I would love to have her come work for me because she’s an exceptional amazing asset to your company. I hope you all realize how much of an asset this woman is to your establishment. She deserve all the credit. No one else including corporate. Thank you Darnell”

“This Chase branch at the corner of Rt 9 and Myers Corners Rd has been my bank for 10+ years. Ric, the manager, and his team always go way above and beyond for our family. We always feel welcome and our needs are attended to. I absolutely recommend this Chase branch.”

“Awesome service. They first greeted me with a warm welcome. My personal banker Hernan explained everything clearly. The Bank Manager Nigel made sure I got the best customer service and he was very friendly. Best banking experience ever.”