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“I hope their internet isn't as slow as their service ..
Waiting for 20 minutes and the queue hasn't gotten any smaller.?
However, when we did get served an hour later, the person was very helpful. I increased my rating from 3 to 4 out of 5.
Overall slow to get help, but very helpful in the end.”
“This review is for the Verizon store located at Oakdale Commons on Harry L Drive, Johnson City, NY. We have 4 cell phones on our Verizon plan. On multiple occasions when ever we had issues, we would call Verizon's 800 #. Every phone call has been met with extremely LONG calls and MISINFORMATION. Each time, we ended up needing to go into a Verizon store. Of all the locations in our area, we have found the best support at the Verizon store at the Oakdale Commons. The store manager, KAISY O., has been the most informative AND the most helpful multiple times. More recently, on 6/30/25, and after multiple lengthy phone calls with Hazel (Verizon 800), we called Kaisy. She was so helpful. We ended up needing to go into the store for a replacement, and between KAISY and DERRICK, we walked out with 2 new iPhones. Thank you both so very much!!!”
“I got excellent customer service from Josh at store #37 in Oakdale Mall. I came in to switch phones and he told me about a program to lower my bills without my even asking. I appreciated that…as I’m always looking for ways to improve my budget!”
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“There was one employee who tried to scare us off by telling us it would be like an hour wait to be helped and then the phone set-up process would take four hours, but luckily we got a different employe who got us in and out of there in just one hour.”