“The crew delivering the living room set were polite and courteous. If you purchase a brand new leather living room set, I recommend doing a thorough condition check. Ours arrived with a minor but noticeable 6" scratch in the seat cushion.”
10AM - 8PM
3209 Vestal Pkwy E, Vestal“Helpful associates when trying to find items. Overall item display and isle's could have a better flow through the store for an easier shopping experience. There was a nice selection of items to choose from when I finally found the section I was looking for.”
7AM - 10PM
3112 Vestal Pkwy E, Vestal“The cashier was going on break, but when she saw me approaching the returns counter, she stopped what she was doing, turned around and came back behind the register to take care of me. It was extremely kind of her.”
“There was one employee who tried to scare us off by telling us it would be like an hour wait to be helped and then the phone set-up process would take four hours, but luckily we got a different employe who got us in and out of there in just one hour.”
“I recently purchased a vintage Parasound DAC from Audio Classics that turned out to have a problem with audio dropouts. I contacted Steve Rowell and explained the issue + mentioned that I'm also a music producer and audio engineer in my spare time , i.e. I know the issue was real and not my imagination. Steve and Audio Classics graciously offered to replace the DAC with the same model they luckily had on hand, so I shipped the problem unit back and within a few days I had the replacement.It's obvious to me that this is a renowned company that takes hifi equipment and their audiophile customers very seriously, and I only wish I lived within driving distance of them - although that might create some problems for my wallet!After this experience this is the first company I will look to when I'm ready for my next upgrade. Thanks again, Steve!”