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7AM - 12:30AM
1000 Col Eileen Collins Blvd, Syracuse
Car Rental
7AM - 12AM
1000 Col Eileen Collins Blvd, Syracuse
Car Rental
“The customer service at the desk was very nice and very informative I appreciate her so much the premium SUV she suggested was a hit I didn’t have any issues and my daughter bday was a huge success.”
7AM - 12:30AM
1000 Col Eileen Collins Blvd, Syracuse
Car Rental
“Just had a great experience with this location, fast, efficient, and friendly. Receipts and paperwork emailed immediately. Management team helped me work through a weather related issue as well that took added a flexibility to my plans. These guys earned the 5 stars. Thanks -”
“I love dealing with the people there they are like family cuz that's how they treat you like family love it w Gennesse st Syracuse NY .. the manager is great.”
“The cars are always in top shape, and I always get recognized for being a president club member. But the reason I gave a 10 is because the exceptional people who work at this location. Always treating me like a VIP, always friendly, professional, knowledgeable, helpful, and efficient. It’s Christmas and I think you should give them all a raise! Seriously thank you so much for always making me feel important and valued by Avis. This place is a stand out location!”
“I got a nice used van from them. We love it. I did notice a cracked door flair after getting it home and called Rich at United Access and he said no problem. He said they would order a new one and replace the broken one. Great people to deal with ?”
“In spite of not having the latest technology available to them, the agents at the Syracuse airport were super friendly and helpful making it very easy to leave with my vehicle.”
“I have been renting from the Genesee location for several months and I wanted to acknowledge Katrice.Katrice always goes above and beyond to assist with any questions, or concerns that I have had. Shes always polite and detailed about my rental. She great at multitasking due to staffing and never complains. Kudos Katrice and because of your superior service, you are the reason that I completed this survey.”
7AM - 12AM
1000 Col Eileen Collins Blvd, Syracuse
Car Rental
“I have a flight getting in tonight that just got delayed until 1:32am. Hoping the worker waits on our flight so we can get our car!
**Update, there was still 2 workers there waiting on our flight to get in and they did a great job getting everyone a car after a long night!”
4:00 AM - 8:00 PM
1340 E Water St, Syracuse
Car Rental
“Suburban cab was clean and on time, unlike Blue Star, which was almost an hour late with their noisy, badly maintained car with filthy seats - choose Suburban, avoid Blue Star.”
8AM - 5PM
638 W Genesee St, Syracuse
Car Rental
“Hertz took care of everything, and I am grateful and respect that they handled it all well. I will rent from them again. Thank you Hertz for keeping your word and taking care of everything!
Below is what happened initially but all is good now!
Rented car with the return time being after hours because our flight was at 6am.
We returned the car in the Hertz car rental area, filled out the card and returned the key and card into the little after hours return key/card box up at the Hertz counter shared with the company next to them when you pick up your keys for the rental.
It was returned exactly as we received it aside from the few added miles from driving.
That was 5:15am on Aug 25, 2024.
Now it’s Sept 2, 2024.
Within that timeframe my credit card has been charged $100.00 EVERY SINGLE MORNING between 1am and 3am. I left Hertz 3 messages through their “contact us” online dorm throughout that time, and spoke to someone from their customer service, and I’m still being charged. The lady I spoke to said the originally never closed it out after I returned it, so she sent them that or whatever to close it. That was days ago, and I’m still being charged. I never heard anything back from the online forms submitted. They just charging away so I froze my card, and it just tells me every morning that they tried to charge it. I don’t know if I should go to the police about this or what. I don’t live near that airport. I’m not flying out to NY to go to the car rental spot.
All I’m saying for those reading this is be cautious. If you’re returning your rental after hours, maybe go with a different company because this one is causing financial stress and anxiety and I have no idea how to fix it. It’s literally every single morning, wake up to child crying, then check phone and Hertz charged another $100.00 to my credit card. They’ve not contacted me even once with any reason or question or explanation as to why they continue charging it. Again, car was taken care of and returned exactly as the rental agreement was written.”
“We rented a larger car for a day trip up to ADK and were treated great by the staff, unfortunately the car we wanted wasn’t available but Juan went out of his way to make sure we were comfortable. Thank you!”
“Coco at the desk was so incredibly helpful and patient with us when we had issues with our British credit card. She helped us feel welcome and got us on the road quickly and efficiently. Thank you!!!!”
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“I'm a few months late, but better late than never. I took a trip to see some family in upstate New York back in June and flew into Syracuse (Syracuse Hancock International), with a National Car Rental reservation to drive up to Binghamton from there. This was when I ran into Marc Gardino, whom I had dealt with a year prior on exactly the same scenario.
Marc is always extremely courteous and just a great and helpful guy. Well, I had an issue with my reservation which could've significantly affected my trip, but I knew I was in good hands. Marc immediately stated it wasn't a problem and that he would take good care of me. He went above and beyond, and I couldn't thank him enough. I even went over upon returning the rental to give him my thanks again.
If anybody reads this review, Marc Gardino needs some recognition and/or a promotion. He's exactly the reason I will continue to be a National customer in the future. He's a great asset to your company!”