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7AM - 12:30AM
1000 Col Eileen Collins Blvd, Syracuse
Car Rental
7AM - 12:30AM
1000 Col Eileen Collins Blvd, Syracuse
Car Rental
“Decided to try National SYR back in 2021, after renting from Hertz & Avis and have been with them since. Great service, staff, and car selection (including Audi, BMW, MBZ, Volvo, Land Rover, Cadillac, and rarely even Maserati for upgrades).
During one of my first experiences, I booked a Tesla Model X available on the site, extremely excited that they finally adopted the electric SUV (EUV). Arrived with a huge disappointment since the car was never available and the staff at SYR has never even seen the car. Spoke to the manager Bri (I believe she has moved up in position and moved to a different branch); she was extremely understanding and was able to switch me to a equivalent sized SUV albeit not electric (the EUV available was a volvo that was a lot smaller than the Model X) and treated me with respect. Even recognized that I was a military member and thanked me for my service!
The next experience in Dec 2023 was also superb. Initially came in with a reservation of an Audi A4 but had a previous upgrade. Though staff Marc/Dino said that I just missed an upgrade (previous client just rented an A5) the attendant Anthony overheard and said they may have just received one. After only a few minutes of waiting, they got me into a brand new A5. What a great team striving to make their customers happy!
Another visit in Feb 2024 when I rented a full sized vehicle, though clean and new, did not love the specific brand. Went back to Marc and asked if it is possible to get a different vehicle on the lot. He told me he will try his best and immediately called his supervisor. Viola! Upgraded into a luxury SUV for being a long-time repeat Emerald Club customer. Furthermore, Marc even found the backpack that I accidentally left on the original rental before the switch and returned it to me before I headed out!
Another 2 great recent experiences in Nov & Dec 2024. I’d especially like to recommend Sarah L, the CE manager. Not only did she find the vehicle I requested, she had responded to my concerns with efficiency, grace and understanding, consistently. Sarah has provided unparalleled, sensational customer service, and my experiences just keep getting better! She is a textbook example of what an amazing manager should to be like.
Everyone at the SYR branch: Managers Sarah L, Bri, attendant Anthony and staff Marc G all strive for excellence. You have made me a lifelong client. Keep up the wonderful work Sarah, Bri, Anthony, Marc/Dino, and National SYR!”
7AM - 12:30AM
1000 Col Eileen Collins Blvd, Syracuse
Car Rental
“Very professional
Zoe was great as the agent when we picked up the car.
Warm and engaging
The car was brand new , spotless and flawless.
Zero problems.”
“I rented a 2025 Nissan Altima through my insurance and had a great experience with 3 of the employees there. Andie who I believe is new to the W Genesesee location was very kind, helpful & knowledgeable. Emily (I may have her name wrong. I lost her card with info on it) was very kind, Helpful & knowledgeable. Abu was kind, knowledgeable and personable. All were very attentive to my needs, concerns and questions. Give them all a decent raise! I would recommend a friend or family member to this location. Didn’t give it 5 stars because whoever I spoke with over the phone about an issue was rude to me and the towing company. Bless your heart and do better.”
“I recently rented a car over the weekend and had no problems at all with anything. The person I had she was the coolest person I ever met at a car rental. I’ve heard she been there for 10 years they should definitely keep her .”
“The folks at United Access Syracuse have installed hand controls in three vehicles for me over the years. The latest install was quite challenging and did not meet expectations. The team at United Access evaluated the problem and went above expectations to resolve the issues. They did this with professionalism, courtesy and understanding. Great Job!”
“Travelling from Sweden we truly appreciated the Perfect service! Picked up a little early, quickly processed and a fantastic car with GPS!
Can absolutely recommend this Avis.”
“In spite of not having the latest technology available to them, the agents at the Syracuse airport were super friendly and helpful making it very easy to leave with my vehicle.”
4:00 AM - 8:00 PM
1340 E Water St, Syracuse
Car Rental
“Suburban cab was clean and on time, unlike Blue Star, which was almost an hour late with their noisy, badly maintained car with filthy seats - choose Suburban, avoid Blue Star.”
7AM - 12AM
1000 Col Eileen Collins Blvd, Syracuse
Car Rental
“Rental Car Experience at Newark
My recent car rental experience at Newark was unfortunately negative. Upon picking up my initial rental for a road trip, I discovered the tire pressure was low. This issue persisted through two subsequent vehicle exchanges, requiring me to replace my car multiple times to secure one with proper tire pressure.
Despite these setbacks, Mr. Lawrence at the airport provided exceptional assistance. He was incredibly helpful in accommodating my needs and facilitating the necessary vehicle replacements, ultimately ensuring I received a suitable car for my trip.”
“Was very nice and helped me understand insurance claims are the ones that mess up! I rented a car for 3 weeks waiting on van to get fixed.he checked on often.was very concerned about my problems and even offered other auto shops to get my van fixed.my insurance company still haven't paid their part and he still just has nice.far has deposits.he is returning mine without even being paid yet! So don't know what others are talking about”
8AM - 5PM
638 W Genesee St, Syracuse
Car Rental
7AM - 12:30AM
1000 Col Eileen Collins Blvd, Syracuse
Car Rental
“I don't remember the name of the team member who helped me, but she went above and beyond to help me with a credit card issue. I loved the car, it ran very well and gas mileage was great. Returning my car was so easy.”
“There was an issue and Will went above and beyond to get me in a vehicle that fit my needs. He was caring and patient. He got it from the airport area and it was not as clean as the car he picked me up I can tell you that. While I was waiting I saw his co worker taking the next person in line and helping everyone.”
7AM - 12AM
1000 Col Eileen Collins Blvd, Syracuse
Car Rental
“Thomas, Frontline Agent at Dollar Car Rental in Syracuse , NY is a STAR!! The service I received while picking up my Jeep Wrangler Rubicon was tops. I thank Thomas and his professionalism and cheerfulness for a wonderful experience.”
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“We always use enterprise when renting cars, and today we had an amazing experience at the airport. John Jones was the best, exceptional customer service and was so Informative. Thank you for making my visit home this weekend start off exceptional!”