Car Rental near North Syracuse, NY

“I had a fantastic experience with Enterprise Rental recently. The staff was incredibly friendly and their manager Luke was very helpful from the moment we walked in. They made the rental process a breeze and answered all my questions.”

“Usually a Hertz customer but decided to try National here at SYR and have been with them ever since. Great car selection (including Audi, BMW and Cadillac for upgrades), service and staff.During one of my first experiences, I saw the Tesla Model X available on the site and booked it, extremely excited that they finally adopted the electric SUV. Arrived with a huge disappointment since the car is actually not available and the staff at SYR has never even seen the car. Spoke to the local manager Bri, and she was extremely understanding and was able to switch me to a equivalent sized SUV albeit not electric (the EUV available was a volvo that was a lot smaller than the Model X), and treated me with respect. Even recognized that I was a military member and thanked me for my service!The next experience in Dec 2023 was also superb. Initially came in with a reservation of an Audi A4 but had a previous upgrade. Though staff Marc said that I just missed an upgrade (previous client just rented an A5) the attendant Anthony overheard and said they may have just received one. After only a few minutes of waiting, they got me into a brand new upgraded A5. What a great team striving to make their customers happy!My most recent visit in Feb 2024 when I rented a full sized vehicle, though clean and new, did not love the specific brans. Went back to Marc and asked if it is possible to get a nicer vehicle on the lot. He told me he will try his best and immediately called his supervisor. After striving to help me, viola! Upgraded into a luxury SUV for being a long-time repeat Emerald Club customer. Furthermore, Marc even found the backpack that I accidentally left on the first rental car before the switch and returned it to me! Thank the Lord; would have been extremely stressed if I lost it. Fabulous customer service.Overall amazing experiences. The manager Bri, attendant Anthony and staff Marc Gardino made the experiences even better. Minus the misleading available vehicles for the online booking system (still not fixed and showing the Model X available, btw). Keep up the good work Bri, Anthony, Marc, and National SYR!”

“Both times I've rented from this location have been fantastic experiences. I needed a car last minute and they were able to accommodate. Easy location to find, plenty of parking, quick transaction times, quick in and out. I will most definitely visit this location again in the future. Staff is also very professional and friendly!”

“Customer service was great , we had a real nice driving med size SUV . Car had a nasty smell of pot , was offered another car ,but decided to stay with a nice driver for 3 days . Thank you for the great service.”

“Erin Wood was extremely detail oriented on vehicle pick up taking time to answer all my questions. She fully explained my electric vehicle. The pick up and drop off service at my auto body shop was also extremely efficient and made things much easier for me.”

“I am immensely impressed by the ease of the rental process, and the outstanding customer service provided by Nathan and Jason. It was evident that their priority was customer satisfaction, and they delivered on that promise profoundly.”

“The people at the counter of the Syracuse airport where I rented my car were very helpful. And due to weather, I decided to upgrade my vehicle and got a decent upgrade charge. Thank you so much.”

“When a 40-ft tree fell on our wheelchair van we found ourselves scrambling to find a replacement. We had high hopes of getting a Silverado w/wheelchair passenger mod to replace it. Although 9 hours away from our location, Rich was able to check measurements of the truck we liked for compatibility with our particular wheelchair model, but found that -- due to 4WD -- the modification on this particular vehicle wouldn't work with our current equipment. We appreciate Rich taking the time to answer questions and research those details, and hope to some day make the trip to Syracuse to find our next ride.”

“Had a great experience with Nate, while setting up the rental with me over an insurance claim. Nate was very informative with any extra information needed that the insurance company did not state. Not only that but making sure the vehicle was in tip top shape before I could claim it for my time with the repairs being done was also great as well. Thank you Nate and I'll see you on the next time I need another rental.”

“Unfortunately, the computer rented me a vehicle they don't have and couldn't get for a few days. Luckily I was flexible and they gave me a choice to correct the issue. The replacement car was great. I would suggest installing an after hours drop box. I had a conflict the day of my return and attempted to return the night before. I made it by just a few minutes the next morning.”

“Was very nice and helped me understand insurance claims are the ones that mess up! I rented a car for 3 weeks waiting on van to get fixed.he checked on often.was very concerned about my problems and even offered other auto shops to get my van fixed.my insurance company still haven't paid their part and he still just has nice.far has deposits.he is returning mine without even being paid yet! So don't know what others are talking about”

“Pleasant experience. It was one of those days, I woke up and was ready to head work , and my car tire found deflated in the garage. Towed the car to an Infiniti dealership.Once I got to Enterprise car rental,the staff were very prompt in responding to my car needs. Lossine B. was very kind and professional in handling my loaner needs. He got me a car quicker and made my day go better.Jessica . Mompeller, the store supervisor was amazing in giving an approval for the only van on site to be released to me so I can get to work.”

“I have been renting from the Genesee location for several months and I wanted to acknowledge Katrice.Katrice always goes above and beyond to assist with any questions, or concerns that I have had. Shes always polite and detailed about my rental. She great at multitasking due to staffing and never complains. Kudos Katrice and because of your superior service, you are the reason that I completed this survey.”

“The cars are always in top shape, and I always get recognized for being a president club member. But the reason I gave a 10 is because the exceptional people who work at this location. Always treating me like a VIP, always friendly, professional, knowledgeable, helpful, and efficient. It’s Christmas and I think you should give them all a raise! Seriously thank you so much for always making me feel important and valued by Avis. This place is a stand out location!”

“Wonderful service! I commend all the drivers from suburban and call a bus ! They are the most kind ,friendly ,upbeat drivers that make transporting wheel chair bound people enjoyable! Thanks you so much for your services!”

“Great rental experience at the airport. The car was ready as promised. It was the car that I was expecting. The drop off was extremely easy. Their extended hours were helpful seeing we needed the car all day. Even if you prepay, make sure to give yourself some extra time as you need to still wait in line at the pick up point. Other than that, excellent job by Avis.”

“Very smooth process! Great Vehicle choice for a day trip, with 4 very excited children! (2024 Buick Enclave) Very spacious . I definitely will be doing business with them again! Great customer service! The guy(manager) went above and beyond to help me. Also very knowledgeable about fill up before returning car, tolls etc.”

“My wife & daughter recently rented from Dollar Car Rental, Syracuse Airport. Here's what they said: We did not have a wait in a long line to pick up the car & believe it or not the experience was not at all what others have posted in their reviews. We got to the counter, confirmed our reservation, were given the key, the woman at the desk told us where we needed to go to pick up the car & off we went. I had no idea what type of rental we were getting because of all the bad reviews stating that the cars were messed up, dirty, etc. I felt like we were going to have to make due with whatever we got. Remember you often get what you pay for.To my shock & surprise, we were given a new Nissan Sentra, 4dr. with less than 1600 miles on the car. It was amazing. The ride was great, the gas mileage was good & just the whole experience from check in to returning the car was exceptional. We had no problems at all.I feel like bad reviews are often based on the way the reviewer approaches the situation. Just remember that kindness & the way you approach people & a situation is what makes the process either good or bad. I went to the counter with no expectations, even after reading all the bad reviews. I was treated by the desk associates the same way I treated them. For myself & my daughter the experience was great. I will definitely rent from this Dollar location again.P.S. I don't write bad reviews either because if the situation was that bad, clearly my attitude & approach was half the problem.”

“Dropped my one way rental from FL here. Directions are clear but you are supposed to park your car in the numbered lots and then walk to the counter inside the terminal for a final receipt. Make sure you do that for the final amount else you will never know of someone else takes away the car if the keys are inside!The counter lady was helpful and provided me the final charge without any hiccups. Even spoke to me in Hindi!”

“Picking up the car was slow because many customers were waiting, and some had very complicated, time-consuming issues that needed to be ironed out. The car worked well, and drop-off was quick and painless. May depend on what time of the day and week you arrive/depart. Overall would rent here again under the right circumstances. The staff all seemed very helpful and competent once it was your turn to see them.”