Lowe's ProServices is a business that offers a wide range of home improvement products and services. Customers appreciate the helpful and knowledgeable staff, who provide excellent service and guidance. An older gentleman in the paint department was patient and kind when helping a customer find outdoor paint, demonstrating staff’s expertise. In the hardware section, employees like Tom are known for their helpful recommendations and friendly attitude. The store is often praised for being clean, organized, and well-stocked, making shopping more convenient. Customers also highlight outstanding service, such as staff who go above and beyond, like a checkout employee who kindly offered water to children without being asked, and a team member who quickly assisted with finding the right lock and making keys onsite. However, there have been some issues, such as a recent event where staff were rude and aggressive about claiming free bottles, which disappointed a customer and led to a lower rating. Despite this, the overall experience at Lowe’s ProServices tends to be positive, with many customers considering it a better alternative to other stores like Home Depot. Dedicated employees like Kat in paint and managers who treat customers with respect contribute to a store environment focused on helpfulness and customer satisfaction.
