Citi is a financial services company that offers a wide range of products and services, including digital banking, mortgage, personal loans, small business banking, credit cards, and investment products. The Citi branch located at 445 Forest Ave SI, NY 10310 is praised for its exceptional customer service. The young and professional employee, Michael Shenouda, and the manager, Shinnie Macwon, went above and beyond to assist a new customer who was struggling to open an account. They demonstrated understanding and made sacrifices to help the customer in need, even without an appointment. Customers also commend the professionalism and helpfulness of the branch manager, Mr. Brown, who was able to solve their problems even when they were late. Overall, this Citi branch on Staten Island is highly recommended for its excellent customer service and efficient problem-solving capabilities.
Good morning, I am a resident and I have social security and I live in Ststen Island. My question is the following: Can you open an account in your bank even if you do not have proof of address???
July 2022
Great staff. Unfortunately short staffed and lines can get long but they get the job done and they are very kind.
April 2019
I went into this branch to find out about their personal loans. The personal banker, Elaine Wong, was available immediately and was very pleasant. Although Citibank doesn't offer personal loans to non customers I was please with the customer service and Elaine also made a few suggestions.
