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“Always a pleasure to do my banking here. Everyone at this branch is so polite, helpful, happy( smiles) and efficient at their job. That's why I give them ⭐⭐⭐⭐⭐ star...”
“Wonderful staff and services! The staff is so diverse and friendly while maintaining excellent customer service. My wife and I have been loyal members for years and plan on continuing to only bank here!”
“Hi, I went to the bank in citygate for anybody who’s reading this The lady who helped me was named Jordan. She’s a great great person. She has great customer care service. She’s very knowledgeable and every way possible and she helped me out through a lot of things. I did not know because I’m only 28 and I needed help because I’ve never had a good bank this one. Amazing customer service amazing person and amazing all-around. She did a fabulous job. Thank you Jordan!!”
“Wonderful staff and services available when I am in town visiting family. I am able to do all my transactions here from my home town, on the west coast. Very accommodating to my family members who are Deaf. I feel very blessed to have found such a great credit union. Thank you!”
9AM - 5PM
3158 Chili Ave, Rochester
Banks
“I've been a customer with Citizens Bank since they took over Charter One. I've never had a problem. This branch the others I've used has friendly knowledgeable associates👔
“I am a small business owner and I had a confrence call with the Branch Manager on Mt. Hope, Jenny Frank, and the lead Financial Officer at their corporate office, Angela, and they were the most helpful women I have ever done any kind of business with. They both provided me with outside resources that could help me grow my business, and their friendly and supportive approach was outstanding. I am very impressed. I very much look forward to establishing a work relationship with them. They are assets to our small business community in Rochester.”
“The only branch I try to come to as long as I am near the area. This is the best one, as long as you don't come here on Thursdays or Fridays after 4pm. It's really busy. You can get in and out the drive through pretty quickly any other day. I try to do most of my banking in the morning as well. Also, the staff here are always helpful.”
10:30AM - 3:30PM
1225 Jefferson Rd, Rochester
Banks
“All the staff at Family First have been so amazing! Clarisa at the Long Pond Rd branch helped me with all my loan options and was very responsive and knowledgeable!”
“I want to thank ESL Federal Credit Union Bank for protecting me from someone trying to commit fraud on my account. I sold my vehicle and payment was found to be invalid. Had it not been for the technology that ESL has I could have found myself in serious debt with the bank and possibly”
“One of the best AFCU locations I've ever been to. Employees are kind, the door is held open for you. Everyone here is helpful and understanding. The office building is clean and comfortable too.”
9AM - 5PM
2130 Chili Ave, Rochester
Banks
“Mitch & Ashley were awesome, they helped me reactivate my account, update my mailing address and advise me of a couple new financial products that might help my business and me personally.”
“The account manager was very helpful at the W. Broad Street location. He was patient with me when I had to update my contact information and showed me how to download the app, which was more user-friendly on a smartphone than the website Even though I have everything at my fingertips, I will still go into the branch for a pleasant experience. Making auto loan payments used to be stressful but not anymore!”
9AM - 5PM
1385 Lyell Ave, Rochester
Banks
“I love this Bank! The people there are so kind and welcoming.They really understand diversity and want to help you. I love coming there?I would recommend it to anyone!!”
“I had problems signing on to my account Carol a representative of M&T bank realize i was waiting and took care of me she was professional and helpful not only did she help reset my password,she also printed two documents that I desperately needed.
Thank you Carol!”
“This bank is the finest when it comes to customer service. The professional and personal touches that they provide our better than any other bank in the upstate area. There’s nothing beyond their banking capability. They are the only bank I would refer people to for personal banking, or their professional business accounts.”
“I walked into that bank one day the manager was nice to me and all I wanted was change and he was happy to do it for me.so I dont know why Linda would make up some type of lie because ive been in that bank in the past and never had an issue with them so its either you had an attitude or your being rude or something I dont know but as far as im concern your a liar.”
“Very friendly and extremely professional customer service. Clean, inviting, and well organized bank with plenty of parking. I would recommend this credit union to any business or resident of Gates Chili and surrounding areas.”
“Whenever I have any banking questions, Donna Brubaker is the first person I contact. She is always so friendly, very helpful, and extremely efficient when helping me! My questions are always answered quickly. She is very knowledgeable! She goes above and beyond and has been available to help when I was out of state visiting a new grandbaby! She is a wonderful asset to Community Bank!”
9AM - 5PM
12 Spencerport Rd, Rochester
Banks
“My parents did their banking here for years, until my father passed in July and my mother in May. When my father passed, they were very helpful with helping my distraught, elderly mother, and assisting her with their accounts. Unfortunately, my mother passed unexpectedly in May, and I went to them after having a difficult time with the Brockport branch. They went above and beyond to help us out, and straighten out the incompetence of the other branch. They were also very compassionate and sympathetic to what we were going through, having lost our parents so recently. Because of my bad experience at the other branch, I just couldn't open an account with any KeyBank, but I would highly recommend this branch, because of their friendliness and competence.”
9AM - 5PM
12 Spencerport Rd, Rochester
Banks
“I went to this branch after having a bad experience with another branch. When I walked in I was greeted with Hellos from all working staff. They promptly helped me and made my experience with KeyBank better. Today was my second time back and again was greeted with Hellos and taken care of promptly. Amazing and wonderful staff here! Thanks for making it right for me! ?”
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“I made the switch 20+ years ago when it was limited to Kodak employees and direct relatives. It is the best financial move I've ever made. They have added so many services and technology as well as drive thru only and branches around the entire Rochester area. Support is excellent, parking is never a problem, they have their own app, financial planning, loans and mortgages and I believe they do businesses now too.”